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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She made sure everything was right and verified twice. Very helpful.
Date of experience: September 11, 2023
My experience was pretty Pleasant he was thorough and courteous
Date of experience: August 7, 2023
Agent was very helpful and kind. It was much appreciated.
Date of experience: August 11, 2023
Very understanding very patient he did everything right (five stars)
Date of experience: August 11, 2023
Wonderful call and friendly service
I hope she gets a raise and a day off
Date of experience: June 26, 2023
Antonio was very accommodating.
He was very pleasant and his directions were easy to follow.
Date of experience: February 28, 2023
He was amazing give I am a raise very good service very helpful very kind
Date of experience: February 27, 2023
He was very pleasant to talk with. He spoke English. To witch I could understand
Date of experience: June 14, 2023
Informative. He knew how to lookup all motels. He was very professional. He was very polite.
Date of experience: September 1, 2023
Jennifer was very helpful. Quickly responded.she was friendly and professional.
Date of experience: July 31, 2023
Booked room for 2 nights looking for a deal. He made this a enjoyable experience
Date of experience: May 1, 2023
Courtesy and professional and done checking in a timely manner
Date of experience: August 4, 2023
The experience was amazing an Ms Courtney was very patient as well as kind. Thanks
Date of experience: March 19, 2023
The person in charge was very helpful, nice and well informed.
Date of experience: September 8, 2023
Asked if I had any offers and the agent sent me to a phone tree without saying anything.
Date of experience: September 8, 2023
Rowena was patient & helpful to help me book my hotel stay
Date of experience: September 9, 2023
Andy gave me adequate information
I felt that he was clear
Date of experience: September 8, 2023
Rep was courteous, professional and very knowledgeable!
Date of experience: September 7, 2023
She was very helpful polite did a wonderful fantastic job thank you so much
Date of experience: September 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
