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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Fast and easy. Agent very helpful, polite and very nice. Will definitely book there again
Date of experience: May 5, 2023
Awesome people working there! Kind and very helpful
Date of experience: September 9, 2023
Polite and patient. Very helpful. Helped me get a room with two beds!
Date of experience: September 8, 2023
Ashley was very pleasant and helpful. She answered my question very politely and professionally.
Date of experience: August 7, 2023
Martin was excellent at helping at the last minute with every detail. Thanks Martin
Date of experience: August 5, 2023
Great job. Very helpful. I hope I get Lauren again the next time I reserve.
Date of experience: May 10, 2023
Ramses was patient and extremely helpful and polite.he made sure I was taken care of
Date of experience: June 16, 2023
Prompt and efficient as well as very helpful
The representative for the reservation done promptly
Date of experience: May 13, 2023
$140 through Priceline, taxes and fees included. $210 through you. We have HH and military.
Date of experience: February 20, 2023
Very accommodating, took his time to help us. Was able to understand him very well.
Date of experience: June 20, 2023
Paige was very courteous and helpful, room booked last minute and was completed within minutes.
Date of experience: June 6, 2023
I told her I needed an extended time she said she wou try to accommodate
Date of experience: June 9, 2023
Excellent, friendly service. Very helpful finding a room in my budget.
Date of experience: September 5, 2023
Great!
Knowledgeable
Very friendly with a great personality
Patient
Helpful
Date of experience: July 15, 2023
Very helpful. Very clear description and thoroughly answered my questions
Date of experience: July 18, 2023
Jennifer was very friendly and informative and answered all questions.
Date of experience: July 24, 2023
Great service and knowledgeable staff, she went above and beyond
Date of experience: July 25, 2023
Very positive and efficient. Pleasant and friendly. Verified information requested.
Date of experience: July 25, 2023
Victor was very professional, kind, bilingual ( very important)
Date of experience: August 24, 2023
Very pleasant helpful and patient, excellent customer service skills and very knowledgeable..
Date of experience: August 24, 2023
The on-line representative was great and the hotel staff were very friendly and helpful.
Date of experience: July 28, 2023
Eduardo was friendly and knowledgeable.understanding and patient
Date of experience: August 30, 2023
Very positive
I had trouble locating my card and my representative was very gracious.
Date of experience: July 31, 2023
Excellent representative was excellent for my gift to my granddaughter
Date of experience: August 31, 2023
Very helpful even explain the difference between the pricing online and the real pricing.
Date of experience: August 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
