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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.5%
Positive
1,095
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
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Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,604)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (507) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user betsyw147
Washington
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Excellent customer service and great customer support

Date of experience: August 28, 2023

Thumbnail of user williaml2879
Washington
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Very helpful. Had information for all our questions immediately.

Date of experience: September 1, 2023

Thumbnail of user heidik269
Arizona
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Very helpful and sweet! Appreciate her going above and beyond!

Date of experience: June 24, 2023

Thumbnail of user jamesj3474
Canada
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Great customer service & very informative on hotel and check in/out times! Thanks

Date of experience: September 1, 2023

Thumbnail of user lindav1448
North Carolina
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Amber did a great job. Answered all my questions. Very knowledgeable and pleasant.

Date of experience: September 3, 2023

Thumbnail of user stevenw2066
Massachusetts
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Corey was very helpful, patient, and professional.

Date of experience: September 4, 2023

Thumbnail of user victoriad787
Illinois
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

You understand my question and were able to explain to me about my stay

Date of experience: July 3, 2023

Thumbnail of user adamsa25
Ohio
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

The call with Lauren was great experience. She was a great help to me.

Date of experience: July 17, 2023

Thumbnail of user alexc1718
Maine
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Edgar was clear and efficient in making my booking.

Date of experience: September 2, 2023

Thumbnail of user conniej495
Virginia
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

She was terrific. You have a good employee in her.

Date of experience: September 2, 2023

Thumbnail of user margaretm2725
New Jersey
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Quick, helpful and friendly to deal with reservations.

Date of experience: September 2, 2023

Thumbnail of user lorim1563
North Carolina
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Juan was fantastic! He was pleasant and fun to talk to, he made the booking experience enjoyable.

Date of experience: July 12, 2023

Thumbnail of user joanp779
Virginia
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Santiago was so nice, polite and extremely helpful...thank you Santiago!

Date of experience: July 1, 2023

Thumbnail of user bruces1138
California
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

She was very helpful, kind and pleasant to talk to

Date of experience: June 20, 2023

Thumbnail of user kevinh2684
Louisiana
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I got to speak to a person! Always a plus, professional job.

Date of experience: August 17, 2023

Thumbnail of user alcallis
Florida
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Outstanding customer service very calm with the customer and polite.

Date of experience: June 29, 2023

Thumbnail of user seank568
New York
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Very knowledgeable and very helpful. Thank you for the assistance.

Date of experience: April 7, 2023

Thumbnail of user michaeld6142
New York
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

She was professional and was very helpful. Great customer service

Date of experience: April 11, 2023

Thumbnail of user brookeb423
New York
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Hector was very helpful and kind, made booking very easy.

Date of experience: February 27, 2023

Thumbnail of user hussaint5
California
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

She answered all my questions and was responsive and attentive.

Date of experience: April 19, 2023

Thumbnail of user angelow35
Washington
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

It was a good experience, they very helpful with all my needs

Date of experience: August 28, 2023

Thumbnail of user tracib208
Louisiana
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Very Helpful! I was booking rooms for a wedding in they were able to help me with everything

Date of experience: August 29, 2023

Thumbnail of user joeg1508
Wisconsin
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

It was a pleasure to deal with Jennie. Very helpful and knowledgeable.

Date of experience: August 29, 2023

Thumbnail of user josephl2278
Arkansas
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Operator really cared and helped me get a room when no other availability could be found.

Date of experience: August 28, 2023

Thumbnail of user pamelac1854
Alabama
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Very professional! Very nice and would love to use again

Date of experience: March 4, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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