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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Brandon was very helpful, answered all my questions.
Date of experience: September 7, 2023
Friendly efficient service. Answered the phone quickly.
Date of experience: September 6, 2023
Enrique was very nice and patient he also included some gifts to choose from so was very nice.
Date of experience: May 29, 2023
My reservation agent fulfilled my request quickly and efficiently. He was personable and courteous.
Date of experience: July 22, 2023
Brandon was very nice, on the phone. He helped me, and was very helpful!
Date of experience: July 4, 2023
Brandon was very pleasant and the reservation process was very smooth!
Date of experience: August 21, 2023
Excellent customer service and great customer support
Date of experience: August 28, 2023
Very helpful and sweet! Appreciate her going above and beyond!
Date of experience: June 24, 2023
Great customer service & very informative on hotel and check in/out times! Thanks
Date of experience: September 1, 2023
Amber did a great job. Answered all my questions. Very knowledgeable and pleasant.
Date of experience: September 3, 2023
Corey was very helpful, patient, and professional.
Date of experience: September 4, 2023
You understand my question and were able to explain to me about my stay
Date of experience: July 3, 2023
The call with Lauren was great experience. She was a great help to me.
Date of experience: July 17, 2023
Edgar was clear and efficient in making my booking.
Date of experience: September 2, 2023
She was terrific. You have a good employee in her.
Date of experience: September 2, 2023
Quick, helpful and friendly to deal with reservations.
Date of experience: September 2, 2023
Juan was fantastic! He was pleasant and fun to talk to, he made the booking experience enjoyable.
Date of experience: July 12, 2023
Santiago was so nice, polite and extremely helpful...thank you Santiago!
Date of experience: July 1, 2023
She was very helpful, kind and pleasant to talk to
Date of experience: June 20, 2023
I got to speak to a person! Always a plus, professional job.
Date of experience: August 17, 2023
Outstanding customer service very calm with the customer and polite.
Date of experience: June 29, 2023
Very knowledgeable and very helpful. Thank you for the assistance.
Date of experience: April 7, 2023
She was professional and was very helpful. Great customer service
Date of experience: April 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
