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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She answered all my questions and was responsive and attentive.
Date of experience: April 19, 2023
It was a good experience, they very helpful with all my needs
Date of experience: August 28, 2023
Very Helpful! I was booking rooms for a wedding in they were able to help me with everything
Date of experience: August 29, 2023
It was a pleasure to deal with Jennie. Very helpful and knowledgeable.
Date of experience: August 29, 2023
Operator really cared and helped me get a room when no other availability could be found.
Date of experience: August 28, 2023
Very professional! Very nice and would love to use again
Date of experience: March 4, 2023
Very pleasant and helpful! Juan made my booking very easy!
Date of experience: April 20, 2023
Very helpful and helped us find all the amenities we were looking for in our price range
Date of experience: August 29, 2023
My customer service rep over and above the call of duty.
Date of experience: August 29, 2023
Done adding 50 characters pisses me off how many more do I need to say good Job
Date of experience: August 28, 2023
Extremely helpful and very efficient finding us a room quickly. Miguel really cared.
Thanks again!
Date of experience: August 29, 2023
Francis is awesome and helped me do what needed to be done
Date of experience: August 28, 2023
Booking was hassle free. The agent did a great job
Date of experience: August 29, 2023
Always clean and great staff. Also a great breakfast too!
Date of experience: March 6, 2023
Justine was wonderful! Made the reservation experience easy and so professional!
Date of experience: August 29, 2023
Awesome experience, friendly, very energetic, easy process. Greats customer service
Date of experience: August 28, 2023
First class with good, efficient polite and professional service.
Date of experience: August 31, 2023
Very professional and help me to get my reservation promptly
Date of experience: August 30, 2023
Zoila is awesome. She found us a great hotel room outta thin air. We so appreciate it!
Date of experience: August 29, 2023
Pleasant and courteous. Made making reservations easy.
Date of experience: August 30, 2023
Everything went smoothly. All my questions were covered before I even asked them
Date of experience: August 29, 2023
Zoila was a complete jersey. I would neva rent from u.
Date of experience: August 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
