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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Claudia was pleasant, helpful, and thorough...what a great combination!
Date of experience: September 1, 2023
He was so helpful & promptly found us what we needed in a hotel.
Date of experience: September 1, 2023
Helped me to get the information that I needed. Was kind and courteous.
Date of experience: August 30, 2023
It's so refreshing talking with someone who doesn't mind helping you!
Date of experience: August 31, 2023
I reserved a room at the comfort inn and suites in ocean shores, washington for 10/2 to 19/5.
Date of experience: August 30, 2023
Agent was very helpful and willing to search the nights with a smile. Thank you!
Date of experience: September 1, 2023
***********************Great!******************
*********************"Professional!*************
Date of experience: August 31, 2023
Really good service
She helped me out a lot
¡!¡!?!
Date of experience: August 31, 2023
Awesome customer service. Easy to talk to and convenient
Date of experience: July 31, 2023
Very smooth experience with a very knowledgeable and friendly agent.
Date of experience: January 22, 2023
Courteous, informative, very helpful and professional. Made my day.
Date of experience: August 31, 2023
Great had no problem. Very nice person. Great help.
Date of experience: August 3, 2023
Very polite, kind and professional assistance was provided.
Date of experience: August 31, 2023
Excellent customer. Kind, knowledgeable and professional.
Date of experience: August 31, 2023
She was very nice and helpful with my reservation and answered all my questions
Date of experience: June 21, 2023
This was a nice young lady, with a very positive attitude and very helpful
Date of experience: March 20, 2023
Jose was very helpful and explained the reservation very well
Date of experience: February 7, 2023
Very nice and professional very good experience over the phone
Date of experience: January 25, 2023
Great customer service! Can't wait to get to the resort.
Date of experience: March 21, 2023
Great job again I think the title states the obvious
Date of experience: March 20, 2023
Chelsea was awesome. Very friendly, polite, very patient & professional.
Date of experience: February 7, 2023
Excellent experience, Carlos was polite and friendly and very knowledgeable.
Date of experience: March 16, 2023
Very professional and friendly. She explained things very clearly.
Date of experience: August 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
