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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very good. Easy to understand and helpful. Gave helpful information.
Date of experience: May 15, 2023
I just received a kind and effective service, a pleasure
Date of experience: March 21, 2023
Very professional, excellent service.
Very helpful and no communication issues.
Date of experience: January 26, 2023
Selina was lovely and professional and
I appreciated her courtesy
Date of experience: May 18, 2023
Ashley was very helpful, as well as pleasant and professional. She was patient also.
Date of experience: March 29, 2023
Very pleasant and helpful. Explained all my concerns and questions
Date of experience: March 28, 2023
Great job booking my room for my niece's wedding weekend.
Date of experience: February 1, 2023
Excellent, she explained everything and was super helpful and pleasant
Date of experience: June 1, 2023
Very smart and very very helpful would love to see park with her again
Date of experience: June 2, 2023
Excellent service and ease in booking! Very helpful and friendly.
Date of experience: April 7, 2023
Very helpful in all aspects. Thank you very much. Made reservation process much easier.
Date of experience: June 5, 2023
This clerk was very efficient helpful & polite. I enjoyed interacting with this clerk.
Date of experience: June 2, 2023
Agent was rude and hung up the phone during booking.
Date of experience: August 25, 2023
Great and easy thank you Jenny for helping me with getting a good rate on our rooms
Date of experience: August 24, 2023
Customer service rep was articulate and did a nice job!
Date of experience: August 25, 2023
Cory was extremely helpful! Overall, a great customer service experience. Thank you!
Date of experience: August 28, 2023
Joyce was very professional and kind knowledgeable
Date of experience: August 28, 2023
Very pleasant, cheerful representative, booking was efficient and done satisfactorily.
Date of experience: August 27, 2023
Very friendly, professional and productive phone conversation
Date of experience: August 28, 2023
She was helpful and personable! She was knowledgeable about this Hotel and offered me a free gift!
Date of experience: March 7, 2023
Felicia was awesome this evening in booking our hotel. Easy to work with and very knowledgeable.
Date of experience: August 26, 2023
Professional and helpful I felt I was listen too and accommodating
Date of experience: August 10, 2023
Ramses was very helpful and polite. He answered all my questions and was very professional as well.
Date of experience: March 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
