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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,600)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (507) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user carolm3252
Georgia
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Efficient, pleasant, results quickly, all questions answered with panache!

Date of experience: August 22, 2023

Thumbnail of user rhondag487
California
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

He listened to my request and provided me with information I needed.

Date of experience: August 21, 2023

Thumbnail of user kevinb3505
Ohio
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Easy booking, very helpful. Great customer service.

Date of experience: August 21, 2023

Thumbnail of user jerryb1151
Texas
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Very professional. Waiting for reservation confirmation

Date of experience: August 21, 2023

Thumbnail of user gracet449
Virginia
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Brandon was very helpful and friendly to me! He made my day.

Date of experience: August 21, 2023

Thumbnail of user zelekek
Arizona
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

He was very courteous, professional and knowledgeable.

Date of experience: August 23, 2023

Thumbnail of user philipc823
Oklahoma
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Simple and appreciate the fact you could understand what she was saying.

Date of experience: August 22, 2023

Thumbnail of user brandis313
North Carolina
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

He was very helpful when asked information. Had a nice and positive attitude.

Date of experience: August 23, 2023

Thumbnail of user samt804
GB
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Brandon was knowledgeable and courteous throughout

Date of experience: August 22, 2023

Thumbnail of user charlesj1298
Arizona
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Great customer service, Very nice And professional.

Date of experience: August 22, 2023

Thumbnail of user jeffb2667
California
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

The reservation process was performed in a very professional and efficient manner.

Date of experience: August 24, 2023

Thumbnail of user jamesc6726
Colorado
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Brandon was very informative and expert at booking our night.

Date of experience: August 23, 2023

Thumbnail of user michaelr6148
Pennsylvania
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

She was very Pleasant to speak with. She was very helpful and explained everything in detail.

Date of experience: July 27, 2023

Thumbnail of user gregc1002
Illinois
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Great...very cordial and helpful professional and spoke clear english...

Date of experience: June 23, 2023

Thumbnail of user stevenk1435
Arizona
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

I was not sure what we needed and Amber was patient and helped me navigate to what we needed.

Date of experience: July 22, 2023

Thumbnail of user robertgb
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Excellent services, Extremely helpful. A wonderful sense of humor.VAKELLA IS ONE OF YOUR SUPER STARS.

Date of experience: August 17, 2023

Thumbnail of user rossk154
Texas
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Pleasant and brief. I was given a downstairs room,and I was assured that payment was processed.

Date of experience: April 6, 2023

Thumbnail of user donc1082
Arizona
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Great great great great great great great great great

Date of experience: August 18, 2023

Thumbnail of user angelag1991
Arizona
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Made reservations for a birthday celebration and Salvador made the reservations go smoothly

Date of experience: June 5, 2023

Thumbnail of user waynea374
Maryland
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Very patient when I needed time to get all the information I needed.

Date of experience: March 24, 2023

Thumbnail of user carmeng399
Georgia
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Very helpful and professional loved it nice and sweet

Date of experience: April 9, 2023

Thumbnail of user michellem4836
Minnesota
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Quick service, patient personality and answered all questions with expert knowledge

Date of experience: August 19, 2023

Thumbnail of user maryjaneb31
New York
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Employee was Katherine and she was pleasant, helpful, and so very sweet!

Date of experience: July 9, 2023

Thumbnail of user al504
Washington
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I don't think she understood what i was saying but she was ok

Date of experience: July 27, 2023

Thumbnail of user davidc8172
California
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Just made a reservation and the agent Christopher was polite and made my reservation quickly

Date of experience: June 29, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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