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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Ashley was very nice. She gave me options, pricing, and answered all my questions
Date of experience: August 21, 2023
Looked at all hotels in area. Only found 1 room available. I took it.
Date of experience: August 21, 2023
I needed hotel front desk, they gave the phone number right away.
Date of experience: August 20, 2023
Have not received membership number or confirmation email
Date of experience: August 20, 2023
Wonderful, very polite, helpful and accommodating.
Date of experience: August 20, 2023
Could not have been better. She listened to my questions and answered each one.
Date of experience: August 22, 2023
Efficient, pleasant, results quickly, all questions answered with panache!
Date of experience: August 22, 2023
He listened to my request and provided me with information I needed.
Date of experience: August 21, 2023
Easy booking, very helpful. Great customer service.
Date of experience: August 21, 2023
Very professional. Waiting for reservation confirmation
Date of experience: August 21, 2023
Brandon was very helpful and friendly to me! He made my day.
Date of experience: August 21, 2023
He was very courteous, professional and knowledgeable.
Date of experience: August 23, 2023
Simple and appreciate the fact you could understand what she was saying.
Date of experience: August 22, 2023
He was very helpful when asked information. Had a nice and positive attitude.
Date of experience: August 23, 2023
Brandon was knowledgeable and courteous throughout
Date of experience: August 22, 2023
Great customer service, Very nice And professional.
Date of experience: August 22, 2023
The reservation process was performed in a very professional and efficient manner.
Date of experience: August 24, 2023
Brandon was very informative and expert at booking our night.
Date of experience: August 23, 2023
Great...very cordial and helpful professional and spoke clear english...
Date of experience: June 23, 2023
I was not sure what we needed and Amber was patient and helped me navigate to what we needed.
Date of experience: July 22, 2023
Excellent services, Extremely helpful. A wonderful sense of humor.VAKELLA IS ONE OF YOUR SUPER STARS.
Date of experience: August 17, 2023
Great great great great great great great great great
Date of experience: August 18, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
