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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,600)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (507) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user deborahs2923
Louisiana
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Very helpful and friendly very good manners and a delight to deal with.

Date of experience: April 16, 2023

Thumbnail of user robertr4871
Pennsylvania
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Good help and good job on this situation keep up good work

Date of experience: June 29, 2023

Thumbnail of user chad.richardb
North Dakota
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Easy to talk to. Looked at different possible rates

Date of experience: April 19, 2023

Thumbnail of user rickc788
Pennsylvania
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

My service was excellent when booking my hotel room

Date of experience: April 21, 2023

Thumbnail of user tinag933
Florida
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Courteous knowledgeable as well as done quickly with kindness!

Date of experience: April 20, 2023

Thumbnail of user elainec662
Virginia
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

She was super friendly and pleasant and the reservation was easy hassle free

Date of experience: April 20, 2023

Thumbnail of user marcusc354
Texas
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

It was Great. The agent was very nice. The agent answered all my questions.

Date of experience: July 30, 2023

Thumbnail of user brittneyb207
Tennessee
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Laura was excellent and provided excellent customer service to

Date of experience: June 12, 2023

Thumbnail of user triciaa108
Canada
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

Excellent! Pleasant and answered all
My questions and more!

Date of experience: June 13, 2023

Thumbnail of user franklinl74
Tennessee
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Excellent, easy, and Matt was very helpful and patient!

Date of experience: March 17, 2023

Thumbnail of user gloriat405
Texas
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Easy & pleasant
Rep was helpful, informative & patient.

Date of experience: January 18, 2023

Thumbnail of user uchennao16
Canada
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

She was awesome and good. Very courteous,patient and detailed

Date of experience: May 4, 2023

Thumbnail of user briand2245
New York
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Very helpful and knowledgeable and pleasant to work with

Date of experience: May 10, 2023

Thumbnail of user vickip366
Canada
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Very polite and explained as well as sent directions

Date of experience: March 24, 2023

Thumbnail of user johnb10479
Ohio
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Carlos was awesome booking our room! Thank you Carlos!

Date of experience: February 7, 2023

Thumbnail of user willieb345
Mississippi
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Very good, she was very courteous in assisting me.

Date of experience: February 1, 2023

Thumbnail of user sheilab917
Maryland
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

The best Exceptional Customer Service! Exceptional!

Date of experience: August 10, 2023

Thumbnail of user dianed1788
Michigan
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Very very nice, I appreciate that she spoke English

Date of experience: February 28, 2023

Thumbnail of user keithp768
Virginia
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

Very patient and informative and friendly and helpful

Date of experience: August 10, 2023

Thumbnail of user lindat2346
Missouri
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Very Good experience. Attentive to our needs. Very Courteous.

Date of experience: May 17, 2023

Thumbnail of user nikkid179
Florida
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Brittany was very professional, efficient, as well as friendly.

Date of experience: May 18, 2023

Thumbnail of user patw527
Illinois
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Very nice, very accommodating and got the job done

Date of experience: February 20, 2023

Thumbnail of user alvac31
Indiana
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Worked well very helpful was very professional and knowledgeable

Date of experience: May 23, 2023

Thumbnail of user michellep2496
Pennsylvania
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Great experience! He was awesome! I was nervous and he made it easy!

Date of experience: February 21, 2023

Thumbnail of user judyb1559
California
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Your rep was helpful and professional. I would hope all reps could measure up to this level.

Date of experience: August 14, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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