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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Made reservations for a birthday celebration and Salvador made the reservations go smoothly
Date of experience: June 5, 2023
Very patient when I needed time to get all the information I needed.
Date of experience: March 24, 2023
Very helpful and professional loved it nice and sweet
Date of experience: April 9, 2023
Quick service, patient personality and answered all questions with expert knowledge
Date of experience: August 19, 2023
Employee was Katherine and she was pleasant, helpful, and so very sweet!
Date of experience: July 9, 2023
I don't think she understood what i was saying but she was ok
Date of experience: July 27, 2023
Just made a reservation and the agent Christopher was polite and made my reservation quickly
Date of experience: June 29, 2023
Good help and good job on this situation keep up good work
Date of experience: June 29, 2023
My service was excellent when booking my hotel room
Date of experience: April 21, 2023
Courteous knowledgeable as well as done quickly with kindness!
Date of experience: April 20, 2023
She was super friendly and pleasant and the reservation was easy hassle free
Date of experience: April 20, 2023
It was Great. The agent was very nice. The agent answered all my questions.
Date of experience: July 30, 2023
Laura was excellent and provided excellent customer service to
Date of experience: June 12, 2023
Excellent! Pleasant and answered all
My questions and more!
Date of experience: June 13, 2023
Excellent, easy, and Matt was very helpful and patient!
Date of experience: March 17, 2023
Easy & pleasant
Rep was helpful, informative & patient.
Date of experience: January 18, 2023
She was awesome and good. Very courteous,patient and detailed
Date of experience: May 4, 2023
Very helpful and knowledgeable and pleasant to work with
Date of experience: May 10, 2023
Very polite and explained as well as sent directions
Date of experience: March 24, 2023
Carlos was awesome booking our room! Thank you Carlos!
Date of experience: February 7, 2023
The best Exceptional Customer Service! Exceptional!
Date of experience: August 10, 2023
Very very nice, I appreciate that she spoke English
Date of experience: February 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
