- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very patient and informative and friendly and helpful
Date of experience: August 10, 2023
Very Good experience. Attentive to our needs. Very Courteous.
Date of experience: May 17, 2023
Brittany was very professional, efficient, as well as friendly.
Date of experience: May 18, 2023
Great experience! He was awesome! I was nervous and he made it easy!
Date of experience: February 21, 2023
Your rep was helpful and professional. I would hope all reps could measure up to this level.
Date of experience: August 14, 2023
Very helpful and pleasant, and very negotiable. I wish all reps were as helpful as she was.
Date of experience: June 21, 2023
Polite, great customer service, got what I needed quickly
Date of experience: August 15, 2023
It was very good. The person was very helpful and accommodating to me
Date of experience: April 5, 2023
Front desk, Robert at the bar, valet parking were all excellent!
Date of experience: August 17, 2023
Exceptional and quick.Extremely nice individual. Will use this site again, next time.
Date of experience: August 17, 2023
Straight to the point. Little hard. Of hearing tho. Overall great job
Date of experience: August 16, 2023
Explain the process so that I could understand it.
Date of experience: August 19, 2023
She was very helpful. But, I think online would've been cheaper.
Date of experience: August 18, 2023
Booked reservation in a timely manner! Very friendly and knowledgeable!
Date of experience: August 18, 2023
Helped me with great patience to find a reasonable yet nicely appointed room.
Appreciated her help.
Date of experience: August 18, 2023
Wonderful, they were able to accommodate my needs perfectly!
Date of experience: August 18, 2023
Very easy and simple as she was very knowledgeable
Date of experience: June 5, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
