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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very efficient and quickly and very honesty.I am very happy..
Date of experience: June 2, 2023
Easy courteous, and to the point. Would book here again!
Date of experience: October 17, 2023
Both professional and personal. Excellent communicator.
Date of experience: October 19, 2023
Fantastic customer service! Thank you Destiny. Professional and caring.
Date of experience: October 2, 2023
Very nice guy and also went over everything in detail
Date of experience: October 2, 2023
Excellent customer service! Very patient and informative.
Date of experience: October 2, 2023
Got to my destination and I'm not listed in the now sold out hotel.
Date of experience: October 4, 2023
Good, except agent said pool was open and it wasn't. My son was highly upset
Date of experience: March 18, 2023
Friendly and informative
Overall very nice phone services.
Date of experience: October 19, 2023
The best Exceptional Customer Service! Exceptional!
Date of experience: August 10, 2023
Great service! Very pleasant person to speak with.
Date of experience: October 19, 2023
Very patient and informative and friendly and helpful
Date of experience: August 10, 2023
Excellent services, Extremely helpful. A wonderful sense of humor.VAKELLA IS ONE OF YOUR SUPER STARS.
Date of experience: August 17, 2023
JOI did a great job and was very patient. Thank her for the great service
Date of experience: February 20, 2023
Polite and explained everything clearly.
Great customer service. Very friendly.
Date of experience: October 25, 2023
You did a fantastic job for me. Thank yo
Mark Bradley
Date of experience: October 25, 2023
Operator was terribly rude and not helpful. Disappointing
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
The reservation service was awesome they answered all my questions!
Date of experience: October 24, 2023
It was quick and easy. I am grateful that things can be simple.
Date of experience: October 9, 2023
Joi was super helpful and delightful to talk to! I appreciated all her help :)
Date of experience: February 20, 2023
Great good good good good good good good good good good good
Date of experience: March 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
