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BookOnline

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Overview

BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
See critical reviews

Reviews (4,598)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (506) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user carmena354
Colorado
2 reviews
0 helpful votes
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July 27th, 2023
Verified purchase

Excellent service. Quick and comprehensive service.

Date of experience: July 27, 2023

Thumbnail of user hazeltinew
South Carolina
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Grace was very nice and professional! She knew her job and was very polite!

Date of experience: June 23, 2023

Thumbnail of user teed48
Illinois
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

I was not aware runaround I was booking through a third party

Date of experience: March 8, 2023

Thumbnail of user customers248
Customer S. – BookOnline Rep

Hi Tee, BookOnline is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that BookOnline is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. BookOnline tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We have formatted our site to display our branding and disclosure that we are an independent travel network at the top of every page on our site. Also, we require each customer to agree to the terms and policies of BookOnline.com before completing their reservation.

Thank you.

Thumbnail of user sandras3609
Illinois
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Ashley was very helpful with booking our room. She was very informative.

Date of experience: June 22, 2023

Thumbnail of user joshuah1070
Japan
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

She was amazing and was super helpful. And was very empathetic. Thank you so much.

Date of experience: June 16, 2023

Thumbnail of user jamiew861
Indiana
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Was good agent was very good at doing this I recommend it.

Date of experience: April 25, 2023

Thumbnail of user nancyb3550
Pennsylvania
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

Terrific very nice and very efficient. Explanations were clear and precise.

Date of experience: July 11, 2023

Thumbnail of user deborahr2215
Washington
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

He was clear and polite he explained all the details and the process.

Date of experience: July 6, 2023

Thumbnail of user allenm461
Colorado
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

My Rep was very pleasant.
She explained all of my options and was very polite.

Date of experience: March 11, 2023

Thumbnail of user davidm9688
Missouri
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

The person who helped me get the room was great. The room was less than disgusting.

Date of experience: July 2, 2023

Thumbnail of user mikeandlaraleeh
Texas
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

I enjoyed my experience with Jorge. You're blessed to have such a wonderful employee.

Date of experience: August 7, 2023

Thumbnail of user sherrib321
California
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Melissa was great and very helpful and was easy to work with

Date of experience: May 8, 2023

Thumbnail of user amyw1982
Michigan
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Jordan was amazing to speak with and was super quick and efficient.

Date of experience: March 22, 2023

Thumbnail of user leonardd167
Ohio
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Noah was very knowledgeable and helpful. He took care of my request.

Date of experience: August 7, 2023

Thumbnail of user charlieb604
California
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Very personable. Efficient. Pleasant. Knowledgeable.

Date of experience: August 7, 2023

Thumbnail of user pattir215
Michigan
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

I felt comfortable in knowing that my needs were met. Thank you Marc

Date of experience: August 7, 2023

Thumbnail of user melissab3137
New York
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Zoila was super friendly and made sure I got the best price possible for my stay. Thank you!

Date of experience: August 8, 2023

Thumbnail of user jons1078
Maine
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Felix was excellent and professional in helping with the booking experience.

Date of experience: August 7, 2023

Thumbnail of user ernestr159
California
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Danielle was very professional in helping me with my questions.

Date of experience: August 8, 2023

Thumbnail of user susano1313
Florida
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

The call in reservation service was easy and the help was great!

Date of experience: May 14, 2023

Thumbnail of user jamilaa18
Texas
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very courteous and answered all questions. Thank you.

Date of experience: August 9, 2023

Thumbnail of user carolineb532
Connecticut
2 reviews
0 helpful votes
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August 9th, 2023
Verified purchase

Quick and easy booking, secure credit card entry through a texted link.

Date of experience: August 9, 2023

Thumbnail of user arlenep163
Pennsylvania
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Good, attention to details. Pleasant, gave me options

Date of experience: August 8, 2023

Thumbnail of user robertg4949
Florida
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Excellent reservation service. This is out second time in 2 years.

Date of experience: August 8, 2023

Thumbnail of user cherylc1757
Michigan
2 reviews
0 helpful votes
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August 10th, 2023
Verified purchase

Excellent. Representative was polite and professional

Date of experience: August 10, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

Thumbnail of user customers248
Customer S.
Typically responds within 2 days

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