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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Felix was excellent and professional in helping with the booking experience.
Date of experience: August 7, 2023
Danielle was very professional in helping me with my questions.
Date of experience: August 8, 2023
The call in reservation service was easy and the help was great!
Date of experience: May 14, 2023
Very courteous and answered all questions. Thank you.
Date of experience: August 9, 2023
Quick and easy booking, secure credit card entry through a texted link.
Date of experience: August 9, 2023
Good, attention to details. Pleasant, gave me options
Date of experience: August 8, 2023
Excellent reservation service. This is out second time in 2 years.
Date of experience: August 8, 2023
Excellent. Representative was polite and professional
Date of experience: August 10, 2023
Not helpful nor was the girl that picked up my second call.
Date of experience: August 10, 2023
I could understand Caesar very well, he was pleasant and patient with the transaction.
Date of experience: August 10, 2023
Very helpful and accommodating. Pleasant to speak with very kind and considerate.
Date of experience: June 23, 2023
Was very thorough and all went smoothly. Agent was pleasant and knowledgeable.
Date of experience: March 27, 2023
Seamless... thank you so much. I was very pleased with your help.
Date of experience: August 11, 2023
Catherine was super sweet and very efficient at getting me booked. Lovely lady.
Date of experience: August 11, 2023
Very nice customer service, friendly and efficient. Excellent!
Date of experience: August 11, 2023
Excellent Crystal did a good job. Also she answered all of my questions as well,
Date of experience: August 10, 2023
The reservation person was friendly and patient. We appreciate her attitude!
Date of experience: August 11, 2023
Young lady was very helpful finding me a room for my price range. Thank you.
Date of experience: August 11, 2023
Lauren was knowledgeable, courteous and professional. She was patient and very thorough
Date of experience: May 19, 2023
My experience was great, that was my first time doing that, thank you so much
Date of experience: January 19, 2023
Very pleasant, let me interrupt her more than once,, got my room.good enough
Date of experience: August 12, 2023
Very sweet and accommodating. Helped us secure a much needed reservation.
Date of experience: August 11, 2023
Ashley was super helpful, up beat, and a pleasure to speak with!
Date of experience: August 11, 2023
Great bed; love that the room is cool. Love the size of the refrigerator.
Date of experience: June 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
