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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very good gave accurate information. Directions were good. Clerk was very courteous.
Date of experience: May 28, 2023
Everything was nice. Enjoyed my stay check in was very easy. Front desk was nice.
Date of experience: April 4, 2023
She was great and all so helpful. Very personable and very responsive
Date of experience: February 23, 2023
Excellence, patience and understanding. Knowledgeable and thoughtful.
Date of experience: July 22, 2023
Robert was very pleasant, and patient, very helpful!
Date of experience: June 27, 2023
Great job- great disposition, great knowledge took good care of our needs!
Date of experience: June 7, 2023
Courteous and helpful person. Great and quick experience.
Date of experience: June 9, 2023
Marco was very helpful after having trouble with the AI booking software
Date of experience: August 2, 2023
Very professional, courteous, patient, and helpful in assisting me with my Hotel Reservation
Date of experience: August 2, 2023
Obtained hotel reservations. He helped find an affordable one near our destination.
Date of experience: August 2, 2023
Very good communication very pleasant extremely helpful
Date of experience: June 22, 2023
She was very patient with me in making sure I got the right reservation
Date of experience: July 29, 2023
He was very helpful with booking a last minute reservation.
Date of experience: July 28, 2023
She was pleasant and kind towards a tired lady. Got us the right room on our journey.
Date of experience: July 28, 2023
Evaristo was very helpful and professional. He also communicated clearly.
Date of experience: July 31, 2023
Lydia was very nice & thoughtful in her handling of the reservation
Date of experience: July 30, 2023
I got my hotel reservations done quickly and in a professional manner.
Date of experience: July 30, 2023
Joyce was very helpful. She was very polite and assisted me.
Date of experience: April 22, 2023
Yes Amanda was a great help.She made the experience very easy
Date of experience: August 1, 2023
It was a wonderful experience. From start to finish.
Date of experience: July 31, 2023
Carolyn helped me find a hotel for my family for a family wedding.
Date of experience: June 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Ron, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline