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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very nicely answered my questions quick response. Great attitude all over amazing
Date of experience: August 1, 2023
Good - extremely courteous & helpful. Efficient as well.
Date of experience: July 31, 2023
He was delightful. Helpful. And understood how to have a sense of humor
Date of experience: August 1, 2023
Christine was very helpful and polite, absolutely wonderful customer service.
Date of experience: August 1, 2023
Denise was very thorough, professional, polite and kind
Date of experience: August 1, 2023
Excellent and informative service. Very kind and helpful.
Date of experience: April 30, 2023
Friendly and efficient, was accurate and very helpful
Date of experience: January 27, 2023
Friendly and professional-looking forward to my visit
Date of experience: August 4, 2023
Easy simple process Ashley was a real pro! Thank you
Date of experience: August 5, 2023
Answered question. Was able to get the room because of his help.
Date of experience: August 4, 2023
Zoila was an absolute delight. We enjoyed connecting over her excellent job booking my reservation.
Date of experience: August 3, 2023
Excellent work. Very nice. Knowledgeable. Very helpful.
Date of experience: June 20, 2023
Lindsay was very helpful and super friendly. She was very knowledgeable.
Date of experience: February 9, 2023
Very pleasant to talk to the way it's supposed to be
Date of experience: February 4, 2023
Actual studio 6.counter staff.is not efficient.nor helpful...horrible experience...
Date of experience: August 4, 2023
Time saving. Price was a little high. Operator did explain all cost. Thanks very much.
Date of experience: August 6, 2023
He knows his job. Simple enough! I don't have much else to say.
Date of experience: August 5, 2023
Easy process to book a room. Customer rep was courteous and helpful.
Date of experience: August 5, 2023
Very efficient and professional booking experience.
Date of experience: August 6, 2023
Monica was professional, helpful and knowledgeable.
Date of experience: August 6, 2023
Booked in a thorough and professional manner why do I have to say more then that?
Date of experience: August 5, 2023
Thanks Taylor, appreciate you making the booking a room so smooth and simple.
Date of experience: August 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
