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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She was very professional about helping me and she was very kind in character
Date of experience: May 9, 2023
Easy to talk to.
Was able to understand her speech clearly.
Date of experience: May 12, 2023
Was helpful and informative ver professional and patient
Date of experience: March 18, 2023
Very pleasant checking for availability,representative was very polite
Date of experience: March 29, 2023
Carlos was very efficient and friendly! Carlos was also very professional and listened to my needs.
Date of experience: March 27, 2023
Great job very personable and informative and helpful
Date of experience: March 19, 2023
Caroline was very professional and personable very pleasant to talk to
Date of experience: February 21, 2023
Very helpful and knowledgeable. Answered all my questions and addressed all my concerns
Date of experience: May 24, 2023
Very very helpful! She knows and does her job very well!
Date of experience: May 23, 2023
Very polite and helpful. Very accommodating. Spoke clearly, professional and pleasant.
Date of experience: February 23, 2023
Excellent customer service very polite and willing to help
Date of experience: July 18, 2023
Angelica was very helpful in finding appropriate rooms for us.
Date of experience: July 25, 2023
It was very good Emma was very helpful and patient!
Date of experience: April 12, 2023
Great job at what she did for our family
Really helpful
Date of experience: July 26, 2023
Excellence all the information I needed very professional.
Date of experience: July 26, 2023
Claudia did a great job explaining and booking my reservations!
Date of experience: July 27, 2023
He did a great job! Clear and concise easy to understand
Date of experience: July 28, 2023
Laura was amazing very pleasant to speak to as well as very informative.
Date of experience: April 21, 2023
Juan It was very professional and new what he was doing it was very friendly.
Date of experience: April 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
