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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Awesome, enjoyed the rep that assisted me! Very professional
Date of experience: July 28, 2023
Hotels have few vacancies and the prices are extraordinarily high.
Date of experience: July 15, 2023
Great customer service! Lovely too talk to!
Found exactly what i needed and more.
Date of experience: July 16, 2023
I appreciate the ease of getting this reservation. Thank you!
Date of experience: July 17, 2023
Helpful, interested in finding the best offer available
Date of experience: July 16, 2023
Good customer service and very courteous. Will use again
Date of experience: July 18, 2023
Jason is so patient he is THE best. He is the epitome of professionalism
Date of experience: February 1, 2023
The booking agent delivered a last minute hotel room in an emergency situation. He was professional
Date of experience: July 19, 2023
Very, very good! Heather did a fantastic job - very helpful!
Date of experience: February 20, 2023
Very helpful and pleasant. Very efficient. Very helpful and listened very carefully
Date of experience: February 20, 2023
Me Cruz was extremely polite and went out of his way to be helpful. Great customer service
Date of experience: July 19, 2023
Jennifer offered to check other local hotels within my price range. Excellent job.
Date of experience: July 19, 2023
Very helpful and pleasant! No wait time. Love this Place
Date of experience: July 19, 2023
Jennifer made the reservation process very easy. She is a credit to your organization.
Date of experience: July 19, 2023
Great. Fast Efficient. Knowledgeable
Much appreciated
Date of experience: July 19, 2023
He was nice patient very thorough she got me the perfect Hotel
Date of experience: July 19, 2023
Very helpful and efficient. Great attitude too. It was a pleasure doing business with her.
Date of experience: July 20, 2023
The representative was absolutely great patient and knowledgeable to my needs
Date of experience: July 20, 2023
Very pleasant and helpful while helping me with a reservation.
Date of experience: July 20, 2023
Amanda was very courteous, efficient and friendly.
Date of experience: July 20, 2023
Great service.from now I will be using your booking line
Date of experience: July 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
