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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Hugo was super helpful and had a great personality.
Date of experience: June 19, 2024
Easy to book - pleasant - efficient - smart. I liked her style.
Date of experience: June 19, 2024
It was a pleasure talking to Jose, he was kind and very professional, while being down to earth and having patience within an old guy like me.
Date of experience: May 27, 2024
Excellent - Robert was very cordial and efficient
Excellent customer service!
Date of experience: June 17, 2024
Very pleasant and informative, checked for availability and my request for two cribs.
Date of experience: June 18, 2024
Excellent service by Joyce helping us select rooms
Date of experience: June 17, 2024
Very please with the knowledge of representative's information.
Date of experience: June 17, 2024
Pleasant enough on the phone explained I travel with 2 dogs ok no problem. Quoted me a price that did not include pet fees. Also non refundable due too late booking. Arrived at said hotel and was quoted an extra 40 dollar pet deposit. Not impressed. Hotel is a fine establishment. Booking agent is a huge disappointment
Date of experience: April 11, 2024
The representative I spoke with was friendly and very helpful. Everything close to where I wanted was booked and he helped find a great alternative.
Date of experience: May 27, 2024
I looked up the inn on line and called the number listed for best western. I thought i was booking directly with best western and found out you are a third party site. I paid $60 more than I would have paid booking directly with best western.
Date of experience: April 21, 2024
Answered all of my questions with patience and kindness!
Date of experience: June 17, 2024
Nadia was great made my reservation quickly easily and professionally. She has a great attitude!
Date of experience: June 12, 2024
My name is hard buy the price is too much. We have decided to not spend that much money for a wedding.
Date of experience: May 24, 2024
Corinne's service was excellent! The reason I believe this because of the way she explained the charges so that there wasn't any surprises. Also, her voice was pleasing and her telephone educate was perfect. I look forward to our star at your facility.
Date of experience: April 15, 2024
I reserved a three day stay at the Sonesta. Neal was my reservationist. Neal was efficient, knowledgeable and very helpful. He answered all of my question to my satisfaction. He was courteous and attentive to all my concerns. Neal is a valuable asset to the Sonesta family and should be acknowledged as such.
Date of experience: April 22, 2024
Michelle was super helpful, and made the booking of two adjoining rooms for a friend getaway very easy. She also gou us a rate which was better than my AAA rate!
Date of experience: May 5, 2024
I called and spoke with Javier since I couldn't book a room online myself since it wasn't showing any available. He very professionally and politely helped me and got the room booked right away. Thank you for the help!
Date of experience: April 22, 2024
I called the 800 number to book with Comfort Inn and suites for Ames Iowa and the guy was very helpful and easy to work with. His name was NOE.
Date of experience: June 3, 2024
The reservation representative was very helpful, she explained everything very clearly. I could understand her, no weird accents that I had a hard time understanding. She also reviewed everything to make sure we were all on the same page. You need more representatives like her.
Date of experience: April 8, 2024
Listen-I work in hospitality. And people suck. A lot. Matthew was kind, so helpful, and had such a cheerful disposition. He put up with my crappy jokes. He deserves a raise for just that alone. He was super knowledgeable, charismatic, and KIND. I have just experienced a major loss, my best friend passed away. Do I want to go to Boston? No. No one is attractive or fashionable. But Matthew made my booking seamless and fun. He was so sweet. I hope every time I book through you guys it's with Matthew. Can you do that? Is there a way? Perhaps. Either way, this is a nice dude.
Date of experience: April 9, 2024
Sarah was extremely helpful! She got me a good deal and was patient as we figured out details.
Date of experience: June 4, 2024
Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.
Date of experience: April 30, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
