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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very helpful and had a lot of patience with all my questions.
Date of experience: July 10, 2023
Great job! Very patient……………………………………………….,………….,,.
Date of experience: July 10, 2023
I love service like this, helpful, knowledgeable and blazing fast.
Date of experience: June 21, 2023
He tried his hardest to suite my needs for a hotel.
Date of experience: June 21, 2023
Time efficient, and friendly. Thank you. The potential for enjoyment is sufficient.
Date of experience: July 9, 2023
Lauren was very pleasant and answered all the questions I had about our upcoming stay.
Date of experience: June 30, 2023
She was very nice and polite. Gave me different options
Date of experience: July 11, 2023
Fun, very friendly and engaging,I would use her again
Date of experience: July 11, 2023
She was helpful in getting me my dates and affordable rates
Date of experience: June 30, 2023
Ashley found and applied the discounted price (due to an event) right away. She was very pleasant.
Date of experience: June 30, 2023
Awesome very nice and super friendly and very helpful
Date of experience: April 21, 2023
Shwas not able to find a room in my budget
But a great job trying.
Date of experience: April 19, 2023
Agent was very helpful and knowledgeable for my inquiry.
Date of experience: July 12, 2023
Awesome customer service! Carolyn was so helpful, friendly, and great to work with!
Date of experience: June 23, 2023
Very professional, friendly and understanding, I commend her professionalism!
Date of experience: July 1, 2023
Prompt, courteous, polite service! Answered all of my questions!
Date of experience: June 23, 2023
Very polite and knowledgeable.
Loved speaking with him
Date of experience: June 22, 2023
Ashley was friendly and knowledgeable of policies. Encouraged any further assistance
Date of experience: July 11, 2023
Ashley was a pleasure to take care of my reservations
Date of experience: July 11, 2023
Joel made my afternoon, he was relaxed and funny, gracious but still professional!
Date of experience: July 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
