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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Great experience. Will use Holiday in the near future.
Date of experience: July 2, 2023
Danica was very sweet and helpful with my reservation.
Date of experience: June 25, 2023
Great job by Carolyn. She was very professional, knowledge, clear, and personable.
Date of experience: June 20, 2023
Great
Answered my questions. Very nice and polite.
Date of experience: June 19, 2023
Excellent excellent great great and great excellent service
Date of experience: June 13, 2023
Dawn was friendly and helpful!
Thank you very much!
Date of experience: July 14, 2023
Very good experience. Easy to book. The phone rep was helpful
Date of experience: July 14, 2023
Giovanna was kind, friendly and very helpful.
Great experience
Date of experience: July 14, 2023
Comfortable and enjoyable time. Very courteous staff.
Date of experience: July 3, 2023
Very friendly and professional i would book with her again
Date of experience: July 2, 2023
Excellent, Clear, Concise, well spoken, nice to speak with.
Date of experience: June 23, 2023
Very helpful
Pleasure to deal with on the phone
Quick easy and painless
Date of experience: June 24, 2023
She was very helpful in finding me just the right room and hotel.
Date of experience: June 20, 2023
Excellent service thank you. Excellent courteous service
Date of experience: March 11, 2023
Ashley was knowledgeable and very personable. She handled my special needs reservation with ease.
Date of experience: July 14, 2023
Efficient and informative
Courteous and encouraging
Date of experience: May 1, 2023
He was energetic, cordial, and nice
Very helpful kinda funny
Date of experience: July 1, 2023
Cory was wonderful answering my questions.now I am even more excited to come there in a Few weeks!
Date of experience: June 24, 2023
Tamara was great. Took good care of my needs. Thank you very much.
Date of experience: July 14, 2023
Thank you Ms. Brady for taking the time to review everything. Have a good summer!
Date of experience: June 24, 2023
Ashley was very helpful with my needs and seemed to be knowledgeable about her job.
Date of experience: June 30, 2023
Answered every question;
Very kind;
Helpful toward further needs, etc.
Excellent CS!
Date of experience: July 15, 2023
David was very helpful, knowledgeable and patient. I appreciate his help so much!
Date of experience: July 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
