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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Rebecca was wonderful, she took my reservation perfectly and politely
Date of experience: June 25, 2023
She was so efficient and friendly. Easy reservation!
Date of experience: June 26, 2023
Brandon was great and quick to confirm my reservation for me.
Date of experience: June 20, 2023
I needed help for a full month stay and she was wonderful
Date of experience: June 20, 2023
Quick and easy! Customer service "Brandon" was excellent
Date of experience: July 4, 2023
Very calming, having a problematic day with the internet
Date of experience: July 3, 2023
Went above and beyond to help me book for my daughter from afar.
Date of experience: June 25, 2023
Catherine helped me make a reservation over the phone when I was having trouble online. Thank you.
Date of experience: July 12, 2023
Excellent experience job very knowledgeable enjoyed how professional he was.
Date of experience: July 5, 2023
Very Good experience with the agent who booked my reservation
Date of experience: July 4, 2023
Tamara was very helpful and friendly, felt like talking to someone in the family.
Date of experience: June 26, 2023
Thank you for your courtesy, Cory. It was much appreciated.
Date of experience: June 19, 2023
Rebecca understood what I needed and the whole process took just minutes.
Date of experience: June 19, 2023
Johnny was very professional & kind. I could almost feel him smiling through the phone!
Date of experience: July 5, 2023
She was very helpful and pleasant.
Refreshing nowadays for sure.
Date of experience: July 5, 2023
Very pleasant and helpful lady. Answered all our questions.
Date of experience: July 4, 2023
Very fast and well explained, would recommend using booking services.
Date of experience: July 5, 2023
Representative excellent. 5 stars. Keep up the good work. Thank you
Date of experience: July 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
