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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very good experience. Right now I'm in the room and love it. Thanks
Date of experience: June 21, 2023
Good, except agent said pool was open and it wasn't. My son was highly upset
Date of experience: March 18, 2023
Joi was super helpful and delightful to talk to! I appreciated all her help :)
Date of experience: February 20, 2023
JOI did a great job and was very patient. Thank her for the great service
Date of experience: February 20, 2023
Rachel made the process quick & easy and she was very personable.
Date of experience: July 5, 2023
Very polite n helpful. It's difficult to get good customer service and that is appreciated!
Date of experience: July 5, 2023
Needed a room like many others and Catherine helped
Date of experience: June 27, 2023
Satisfactory. She was very helpful with a sweet disposition.
Date of experience: June 21, 2023
Great job with reserving a room. He spoke good English.
Date of experience: July 7, 2023
Good humor and persistence in helping me - appreciated
Date of experience: June 26, 2023
My representative was helpful, personable, and kind. Give her a dang raise!
Date of experience: June 26, 2023
Very simple process to book rooms. Price is reasonable for such a nice facility
Date of experience: July 6, 2023
Very efficient and quickly and very honesty.I am very happy..
Date of experience: June 2, 2023
Very polite and informative. Short waiting time. Will use this again.
Date of experience: July 7, 2023
Joyce was very helpful and pleasant when making our reservation.Reservation
Date of experience: July 6, 2023
Reservation was completed efficiently. Very pleasant.
Date of experience: June 27, 2023
Took care of me on my reservation. She was very helpful and friendly.
Date of experience: June 27, 2023
Michelle was so much help and got us all hooked up! Excellent customer service
Date of experience: June 22, 2023
Carolyn was very nice and helped me book my hotel with no worries.
Date of experience: June 22, 2023
Thank you! Called because I was so confused. Appreciate your help!
Date of experience: July 7, 2023
Friendly, helpful, direct and clear answers to my questions.
Date of experience: July 8, 2023
The rep was on point, and very helpful, he made it happen.
Date of experience: July 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
