- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
All of my booking was quick and complete.
Thank you Jeannie.!
Date of experience: March 29, 2023
Service was excellent. Agent explained everything well.
Date of experience: April 7, 2023
Very satisfied with Carolyn's service. She was pleasant and professional.
Date of experience: March 29, 2023
Tamara did an excellent job in helping me find a room. She was very patient!
Date of experience: March 29, 2023
Alicia provided great customer service. She was able to resolve my problem.
Date of experience: April 5, 2023
Could not be any better, it was very professional,
Thank You!
Date of experience: February 25, 2023
Quick, courteous, and helpful! Traveling from Pennsylvania to Florida
Date of experience: February 18, 2023
Wonderful young man helped me in every way and even change to the other hotel
Date of experience: February 27, 2023
Good experience. Good. Good. Good. Good. Good. Good.
Date of experience: February 27, 2023
Luis Armando was excellent at his job! Great customer service and support
Date of experience: February 17, 2023
Excellent.
Samantha is professional, energetic, and knowledgeable in her field
Date of experience: February 24, 2023
Customer service was amazing I definitely will be booking again with you guys
Date of experience: February 23, 2023
Very pleasant experience nicole made the whole process, simple and enjoyable
Date of experience: April 10, 2023
Nicole was kind, informative, and super friendly. She is amazing!
Date of experience: April 9, 2023
It was like talkin to a good friend who wanted the best for you and your time.
Date of experience: April 8, 2023
Easy info, got the number for front desk texted to me. Very helpful.
Date of experience: April 7, 2023
Tamara did an amazing job booking my room, explaining amenities, & cost.
Date of experience: April 7, 2023
Adrian did a great job with suggesting hotels that got my needs. He was friendly and patient.
Date of experience: March 13, 2023
She was calm, fun and nice. I liked talking to Arlene.
Date of experience: February 28, 2023
Shelby, was very helpful, professional, and polite. Great customer service! Thank you.
Date of experience: January 26, 2023
My customer service rep faith was amazing she made me laugh the whole reservation process.
Date of experience: January 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
