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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Clear, efficient, very nice and helpful. I could be friends with Carla.
Date of experience: January 27, 2023
Outstanding performance! Super helpful and very friendly, an absolute pleasure to speak with!
Date of experience: January 30, 2023
Jordan was helpful and courteous through my booking process!
Date of experience: April 11, 2023
Friendly, knowledgeable, listened to me and what I was looking for.
Date of experience: April 10, 2023
Did an outstanding job assisting me with my hotel reservation!
Date of experience: April 11, 2023
Customer service oriented, personable and attentive to my needs
Date of experience: April 10, 2023
Very efficient and helpful. Answered all my questions.
Date of experience: April 10, 2023
Clerk was very informative and made me feel welcomed.
Date of experience: April 10, 2023
Laura was so helpful and took care of our reservation straight away!
Date of experience: February 28, 2023
Jose did an awesome job completing my reservation.
Date of experience: February 27, 2023
Very professional and well spoken. Much better than most reservation services.
Date of experience: February 27, 2023
Great experience with Matt. I would use him again for my hotel booking.
Date of experience: March 1, 2023
Very helpful and pleasant. Did extra checking to get us in the hotel we were inquiring about.
Date of experience: June 18, 2023
All of my questions were answered and information provided in a professional manner.
Date of experience: June 14, 2023
Excellent and very helpful. Gave sufficient information to help
Date of experience: April 13, 2023
Juan was very thorough and polite while assisting me with getting my reservation. Awesome job
Date of experience: April 13, 2023
Excellent service and a great help. Would definitely recommend.
Date of experience: April 12, 2023
My booking was smooth! Carolyn answered every question & concern!
Date of experience: April 12, 2023
Spoke clearly and very informative with information. Found exactly what we needed. Thank you
Date of experience: April 12, 2023
Just getting information about your hotel in Atlanta Georgia...
Date of experience: April 11, 2023
He did an excellent good and great customer service!
Date of experience: March 1, 2023
She was great! To the point. Polite. Will go this site again!
Date of experience: February 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
