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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Extremely helpful in booking and questions about the hotel
Date of experience: March 8, 2023
He did a fantastic job with my difficult situation. I appreciate his help and patience.
Date of experience: June 18, 2023
Lauren was so friendly and helpful when trying to find a hotel near an address.
Date of experience: April 24, 2023
Emilio was very professional
And helpful!. We were able to get a room!
Date of experience: April 25, 2023
Matt was great! He helped us out with info! Very polite and efficient!
Date of experience: March 9, 2023
Horrible, didn't get reasonably price motel or hotel, the 1 he booked me at had roaches
Date of experience: March 10, 2023
Schedule a reservation by phone. He was very friendly and efficient.
Date of experience: March 10, 2023
Exceptional customer service, very professional, and so nice
Date of experience: March 9, 2023
Lindsey was So tremendously helpful and wend above he call of duty
Date of experience: March 9, 2023
Carolyn was knowledgeable and very helpful in offering choices within our desired price range.
Date of experience: March 9, 2023
Helpful, Courteous,Agent was clear and deliberate. I wnas well pleased.
Date of experience: March 9, 2023
Arlene did a fantastic job, I was more than pleased with her performance
Date of experience: February 9, 2023
He was amazing and made sure I got my reservation!
Date of experience: February 8, 2023
Very friendly and helpful. Actually sounds like she enjoys her job on the phone.
Date of experience: February 8, 2023
Patrick was very friendly, helpful and took care of our booking for this evening.
Date of experience: January 21, 2023
Great, reservation completed in timely fashion! Agent was friendly and knowledgeable.
Date of experience: April 26, 2023
Awesome. Juan the Specialist was very professional.
Date of experience: April 27, 2023
Friendly, insured all info are correct by validate appropriately, fast, easy and successful
Date of experience: April 27, 2023
Tamara was very helpful! Thank you!
Would recommend and use again.
Date of experience: April 26, 2023
Awesome great to do business with will be back soon
Date of experience: April 25, 2023
Excellent customer service. Cost was significantly higher than anticipated but that's expected
Date of experience: April 25, 2023
He was very informative, gave me great assistance and answered all my questions
Date of experience: February 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Terry, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline