BookOnline

For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW

The lady I spoke with, named Anafranil was very clear on understanding what I needed and was very helpful & patient with me getting my reservation lined up on the dates I needed.

If you book with this site be prepared to throw away your money
THE WORST EVER...What a disaster. I booked a room at a hotel and the company refused to refund me even though I bought the insurance (with adequate cancellation notice). I gave up after a month of long calls, talking to people from 3 different companies, and receiving emails from 4 entities (Protect Inc., Fanshield, Bookonline.com Allianz Global Assistance), and still no one was able to assist. The hotel was fine with the cancellation but booking.com was not. Never got a refund even though bookonline.com canceled the hotel room. BUYERS BE CAUTIOUS / BEWARE! This company is not what it presents itself as being. This site is literally impersonating Booking.com. 3 months later and I am still out $223.39.

Personable and fun, booked my room quickly and efficiently.

I've made reservations for August 14 2024 and I'm about to cancel this reservation and finding a different hotel because the customer service is terrible. I called and asked about the hotel parking and "what does no in and out service mean" to 3 different representatives and asked the same question and all 3 of them just transferred back to the phone que without saying a word. This is a terrible way to treat customers. I'll give a full review on social media.

Added a protection plan without authorization. I felt like it was part of the hotel price. Separate email came from protect with 25 dollar charge. Trying to cancel online with no luck. Need to disclose it's a separate charge for cancellation and ask if I would be interested

Very friendly booking guy BUT told him needed extra day (April 24) to hook on to reservations already made (April 25-28) BUT he booked me for March 24. I called immediately after making reservation to call center after checking my email. Hopefully won't have to pay 30% cancellation fee, otherwise I question the integrity of this hotel chain.

She was really patient with me. Tbh this was my first experience of booking ever. Meet this person and she nailed it!

The agent hanged up on me twice. In the initial call he asked for a lot of information and hanged up when I asked about the Best Rate Guarantee offer as I got. Better rate in Expedia. Then by pure luck he got my second call and hanged up again when I inquired about the offer.
Awful service!

I found the web link confusing and the taxes and fees astronomical, so I called directly.
Steve explained the high fees and it was actually Several dollars less. He also explained the added $25 "security" fee-incase something happens….But there's free cancellation up to 6 the night of arrival anyway…Even though the posted room rate was $3 less than quoted by Steve, the overall total was almost $10 less than on line….thank you Steve.
Wyndam, get your stories straight

Very nice and helpful person. I gave him 5 stars because there were not more stars.

The receptionist with whom I spoke was very efficient. I first asked to book at one hotel. When she gave me the total price, I said it was too expensive. She then took the time to search for another less expensive option. Very patient. Excellent customer service.

Lindsay did not try to upsell as I told her we were on a budget and she helped us get a room. That was just perfect. She's very kind and professional.

Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently

Edgar was very professional and pleasant. Happy to deal with such a pro in the service industry.

Giovanna helped me find another hotel due to my ideal one was sold out, I was put into another recommended hotel right up the street for a slightly higher price and the hotel was immaculate! Thank you

I was trying to book a room went through the whole process of putting in my credit card information and everything was quoted a price of 279 and the hotel charge ended up being 379 yet my credit card company was asking if I made this charge and I needed to respond yes or no so I'm not sure if the charge went through or if it was the first time And I was trying to explain that to Alexandra and all of a sudden I was transferred over to an automated line so my reservation did not go through and when I called back again, the gentleman I spoke to the second time was giving me a higher rate than what I was originally quoted so I ended up not reserving a room I am reserving a room. ImVery disappointed in the service I received

Reservation completed without issue. All questions answered and concerns addressed

He did a great job very professional took care of everything with ease and set up a early check in no problem

Thought I had a veterans. Discount. Turned out some other thing I never mentioned. Sounded like he is working from home.Not a background noise kids and chickens.

When booked was told I had smoking room for two nights…. They couldn't book for three nights cause they said Friday smoking was already booked. Arrived today and this hotel is totally smoke free! Went back to website and it said three more smoking room available! They also said my reward was two bottles of wine…. Hotel knows nothing about this at all! SO SO DISAPPOINTED! I came here because my sister in hospital diagnosed with cancer and only has two weeks to live! I just really needed room to relax in because so emotional! So I'm paying for my stay here and am staying in my car right outside back entrance! Will use the bed when I come in and will just go out to my car in morning with coffee before I head back to hospital! CHANGE YOUR WEBSITE!

Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍

Dealora was extremely helpful and very friendly. She booked a room for me on very minimal time. She was awesome