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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Pleasant lady name Grace, very helpful and polite thank you
Date of experience: February 22, 2023
Very thorough and helpful, made the booking process easy!
Date of experience: February 22, 2023
Quick and easy. Met all expectations with just a few minutes on the phone
Date of experience: January 23, 2023
Cory did a great job very easy to book two rooms thank you
Date of experience: June 15, 2023
Amy was very polite and helpful while booking a room for us.
Date of experience: April 28, 2023
Roxie went above and beyond best device I have experienced
Date of experience: April 27, 2023
Amanda was professional & friendly when I made our reservation with her!
Date of experience: April 27, 2023
Help me with all my needs made it very simple and easy
Date of experience: April 27, 2023
Very friendly and helpful… highly recommended this service!
Date of experience: March 12, 2023
Seamless registration. Leon was very professional, helpful and quick. Pleasure to work with.
Date of experience: January 31, 2023
Very personable and helpful customer service from Cesar.
Date of experience: May 1, 2023
Very helpful and thorough. Found a hotel in the area that was affordable for us.
Date of experience: May 1, 2023
Great attitude during my booking. And knowledgeable about the hotel.
Date of experience: April 30, 2023
Friendly and knowledgeable, great recommendations on things to do locally
Date of experience: April 30, 2023
He was easy to speak with, and had a calm voice. Very pleasant!
Date of experience: April 29, 2023
Very nicely done. Listed well to my questions and addressed them
Date of experience: April 29, 2023
Well done- friendly and efficient. Nice job very helpful, no wait.
Date of experience: June 15, 2023
Very helpful with last minute reservation! Super excited to be a guest!
Date of experience: March 15, 2023
Ramses is great customer service. He help me to find the best reservation. God bless this man.
Date of experience: March 15, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
