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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Pleasant vanessa very helpful a
Nd knowledgeable recommend highly friendly and courteous
Date of experience: March 15, 2023
The lady I spoke with was super friendly and nice.
Date of experience: March 13, 2023
He was extremely helpful and personable. I would definitely book through him again
Date of experience: March 14, 2023
Florencio was so patient and kind to me. He did an excellent job.
Date of experience: January 28, 2023
Customer service was nice. Price seemed a little steep
Date of experience: February 9, 2023
Very pleasant and helpful!
I give him a 10 for the service he provided.
Date of experience: May 5, 2023
Very friendly and helpful. Explained everything thoroughly.
Date of experience: May 5, 2023
Very professional, great service. Extremely helpful joe
Date of experience: May 3, 2023
Abraham was very clear, professional and kind! Give him a raise!
Date of experience: May 3, 2023
Senior discount not listed online, so I called. Juan took care of it very nicely.
Date of experience: May 3, 2023
Super helpful and accommodating.
(The word limit is a disincentive to writing this!)
Date of experience: May 3, 2023
Wonderful. Emma was Avery helpful rep. Very kind voice and super polite. Thank you
Date of experience: May 2, 2023
Thanks, Juan, for making our booking easy and enjoyable!
Date of experience: May 2, 2023
Very helpful, courteous, and cheerful!
Helped me when the online registration would not work.
Date of experience: May 2, 2023
Grace was extremely helpful, polite and courteous!
Date of experience: March 17, 2023
The service provided was efficient, professional and thorough.
Date of experience: March 20, 2023
Very nice and helpful with all my reservation needs
Date of experience: March 16, 2023
I understood all details of my reservation. Explained cancel policy clearly.
Did a good job.
Date of experience: March 20, 2023
The customer service rep was patient and knowledgeable!
Date of experience: March 16, 2023
Very polite and had all the info needed. Would definitely book online with him again.
Date of experience: February 13, 2023
I usually deal with government people. Your Agent was refreshingly competent.
Date of experience: January 25, 2023
Carlos was very nice and got a reservation done quickly
Date of experience: February 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
