Review of BookOnline: Scammers, Buyers Beware
Thumbnail of user tinah900
Alabama
1 review
3 helpful votes
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October 19th, 2022

Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.

Tip for consumers:
Avoid this site, it's a scam.

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Date of experience: October 19, 2022

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Overview

BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.4%
Positive
1,091
Neutral
10
Negative
147
View ratings trends
40
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How would you rate BookOnline?
Top Positive Review

“Came to the rescue!”

Teri S.
10/2/24

My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.

Date of experience: 9/22/24
See positive reviews
Top Critical Review

“IT SHOULD BE A ZERO Star - DO NOT USE THIS WEBSITE - IT'S A FAKE!”

Chris S.
10/25/24

I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.

Date of experience: 10/15/24
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Reviews (4,598)

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Reviews that mention popular keywords

customer service (506) front desk (42) reservation process (29) credit card (65) booking process (20) booking agent (30) hotel room (62)
Thumbnail of user stevec2481
California
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Very helpful, went out of her way to clarify policy

Date of experience: May 5, 2023

Thumbnail of user joannes1151
Connecticut
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Great experience,very helpful. Got thru right away and making my reservation was very efficient.

Date of experience: June 17, 2023

Thumbnail of user sharonl1867
Wisconsin
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Terri was Very knowledgeable, answered all questions and explained policy.

Date of experience: March 15, 2023

Thumbnail of user catherinew851
Oklahoma
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Reserved a room without difficulty, Ashley was awesome.

Date of experience: March 15, 2023

Thumbnail of user camelliaw5
Washington
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Knowledge, quick action, explained the prices and times

Date of experience: March 21, 2023

Thumbnail of user elizabethm3738
Minnesota
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Quintin was very helpful and fast in getting my mom a last minute room for the night.

Date of experience: March 21, 2023

Thumbnail of user adriand322
California
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Gentleman was courteous, professional, everything you want in the service department

Date of experience: March 14, 2023

Thumbnail of user danielr2658
Texas
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Great job. Quick, articulate and amazing. Thanks
Daniel

Date of experience: March 21, 2023

Thumbnail of user jamest3109
Maine
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

I called the wrong number and she was still very helpful.

Date of experience: March 14, 2023

Thumbnail of user vickil422
Indiana
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Carlos did a great job explaining all details...
Thank You for being helpful and kind.

Date of experience: March 20, 2023

Thumbnail of user justind666
Ohio
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

The gentleman was very polite and willing to work with me.

Date of experience: February 15, 2023

Thumbnail of user ernestthompsont
North Carolina
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Very good and great patience from the young lady thank you

Date of experience: February 15, 2023

Thumbnail of user courtneyw468
Nevada
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

I booked for my parents. It was very quick and easy.

Date of experience: February 10, 2023

Thumbnail of user samanthad676
New York
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Was respectful and fast, found best prices……meet up to expected standards

Date of experience: February 3, 2023

Thumbnail of user fredrickd27
Georgia
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I appreciate the courtesy and professionalism of Johnathan.

Date of experience: February 6, 2023

Thumbnail of user helenf1136
New Mexico
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Very good experience. Confident in the help I got. Appreciate people who know what they are doing.

Date of experience: May 10, 2023

Thumbnail of user caroliner331
Oregon
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Waste of time I don't understand why I'm doing it and am getting irritated

Date of experience: May 10, 2023

Thumbnail of user laurak1642
New Hampshire
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Ricardo very polite and helpful. Explained all details.

Date of experience: May 10, 2023

Thumbnail of user kenc806
Texas
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Pleasant experience. Very simple and straightforward.

Date of experience: May 10, 2023

Thumbnail of user jasonw2222
Indiana
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Extremely pleasant the lady that performed my phone call is literally a professional

Date of experience: May 10, 2023

Thumbnail of user garyw1656
Colorado
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Maria wAs extremely helpful and polite. She went out of her way to help

Date of experience: May 9, 2023

Thumbnail of user timothyp943
New York
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Jesus was knowledgeable, friendly, and professional. He did an outstanding job of checking me in.

Date of experience: May 10, 2023

Thumbnail of user cordeliar8
Nevada
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Excellent service. Clear information. Good manners

Date of experience: June 15, 2023

Thumbnail of user michelled2312
California
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Fawn was amazing! Excellent customer service! Confident. Efficient and nice. Thanks for everything.

Date of experience: March 24, 2023

Thumbnail of user keving1802
Alabama
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Ramses did a great job helping me resolve my issue.

Date of experience: March 23, 2023

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

Company Representative

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Customer S.
Typically responds within 2 days

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