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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Very pleasant experience.wish I booked early in the week thanks again
Date of experience: May 18, 2023
She's knows how to explain everything with clarity and knowledge. Good sense of humour, excellent!
Date of experience: May 17, 2023
Quick and very easy to make reservation. No hold time
Date of experience: May 17, 2023
Had issue with reservation the gentleman was very helpful in guiding me to resolution
Date of experience: May 17, 2023
Julio did an amazing job booking hotel stay.
He was courteous and friendly
Date of experience: May 18, 2023
Very nice rep who got me what I wanted quickly and with a little fun mixed in. Thanks, Andrea!
Date of experience: March 30, 2023
Friendly answered all my questions will do business again
Date of experience: March 30, 2023
Finding out the most important need first would have helped.
Date of experience: March 29, 2023
Very polite and easy to work with. Looked all over for the specifics we wanted.
Date of experience: March 29, 2023
Jeanie was extremely helpful and got us the reservation we needed
Date of experience: March 29, 2023
Very helpful, pleasant,patient,answered my questions.
Date of experience: March 29, 2023
Cesar was very friendly, and helpful! I hope to add April 14 & 15 as well.
Date of experience: March 28, 2023
My representatives name was Jordan, and he did an excellent job! Very satisfied
Date of experience: March 29, 2023
Good experience helped me find a room for my granddaughters medical school graduation
Date of experience: March 17, 2023
She was helpful and very kind. Enjoyed chatting with her.
Date of experience: March 29, 2023
Great service- very helpful with special requests. Was done quickly
Date of experience: January 19, 2023
Very helpful and walked me through the whole process … zero complaints
Date of experience: May 23, 2023
Excellent conversation. Assistance was quick and positive
Date of experience: May 23, 2023
Pleasant gentleman, easy to book. Very personable. No problem booking.
Date of experience: May 22, 2023
Very helpful and friendly. Confirmed everything before finalizing the booking.
Date of experience: May 22, 2023
Quick and painless, very helpful. I will use again.
Date of experience: March 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
