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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Give her a raise! She was so helpful and friendly.
Date of experience: June 1, 2023
Very good service. Appreciate the rep professionalism.
Date of experience: June 1, 2023
My experience with Kim was very professional and informative.
Date of experience: June 2, 2023
Victor was helpful and friendly. Helped me book a room at the last minute.
Date of experience: June 2, 2023
Very helpful with all the topics we discussed.
Thanks so much.
Date of experience: June 2, 2023
Nina Rose was extremely helpful and nice. I really appreciate her service.
Date of experience: June 1, 2023
Took care of everything In a present voice,and could understand her very well.thank you
Date of experience: June 1, 2023
Joyce was very concise and answered all my questions. Great customer service.
Date of experience: June 1, 2023
Lauren was terrific. Love her attitude. Prompt and thorough
Date of experience: June 1, 2023
See above! She was polite, professional, courteous, and patient
Date of experience: May 31, 2023
Excellent service willing to search until she found the right place
Date of experience: April 6, 2023
Melissa was great she understood what I needed and went out of her way to help
Date of experience: March 26, 2023
Joyce was super helpful and had a pleasant attitude
Date of experience: February 16, 2023
Great...although I would have liked a better rate.
Date of experience: June 6, 2023
Very pleasant receptionist. Easy to understand. Made booking fast & painless.
Date of experience: June 5, 2023
Very helpful, quick, efficient, professional service.
Date of experience: June 5, 2023
Pleasant personality. Good with details. Patient in working reservation.
Date of experience: June 5, 2023
Smooth- friendly call made it easy to adjust our plans and get a room on short notice in the area
Date of experience: June 4, 2023
Joyce helped with a reservation and I appreciate her professionalism!
Date of experience: June 4, 2023
Got really good service when I called your rep to book a stay in new milford ct today
Date of experience: June 5, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
