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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She was attentive and did everything possible to satisfy my needs, great job
Date of experience: June 3, 2023
Resolving charges- Mervin did a highly professional and great job!
Date of experience: June 3, 2023
Pretty efficient, though it took prompting for the agent to get our simple name correct.
Date of experience: June 8, 2023
Very professional and pleasant employee. Provided service in a timely manner.
Date of experience: June 7, 2023
Polite way to speak with easily understood i felt at ease friendly yet professional
Date of experience: June 7, 2023
Tried booking me on Vegas when I wanted St. Louis. Took forever
Date of experience: June 6, 2023
Very pleasurable experience. Your patience was appreciated.
Date of experience: June 9, 2023
Tamara provided excellent assistance to me in making a reset at your hotel.
Date of experience: June 10, 2023
Fast convenient hospitable service courteous professional
Date of experience: June 9, 2023
Ashley was very helpful and efficient. I appreciate that she answered all questions.
Date of experience: June 9, 2023
Helped with getting the best room for my dad and I
Date of experience: June 8, 2023
Hung up phone while asking about hotel being safe I guess it's not
Date of experience: June 7, 2023
Agent was right on it. Saved me $s by checking discounts. Reservation completed in 10.mins.
Date of experience: June 9, 2023
Very polite customer service representative. Thanks for the assistance with our hotel booking
Date of experience: June 10, 2023
Barbara was so very helpful and personable answering questions.
Date of experience: June 10, 2023
Great experience best I've had in a very long time
Date of experience: June 10, 2023
Cory was professional and answered all my questions.
Date of experience: June 11, 2023
Very pleasant. She took her time to explain and answered all my questions
Date of experience: June 10, 2023
Lauren was extremely personable and helpful in finding my family a hotel.
Date of experience: June 11, 2023
Muy amable en toda la llamada y muy servicial me ayudó a elegir el mejor hotel que se adaptaba a mis necesidades, desde el primer momento fue cortez y en cuanto a la seguridad que me dio al hacer el pago es muy bueno muchas gracias por la amabilidad
Date of experience: August 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
