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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Me ayudo mucho dándome optioned para nuestra estadía en nuestro viaje a nuestro estado! Le agradecemos mucho!
Date of experience: June 24, 2023
Good job by Matt mmmmmmmmmmmmmm mmmmmmm mmmmmmmm nnnnnnn bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb
Date of experience: March 13, 2023
Excelente!
Muy amable y colaborador. Le solicite el hablar en español y lo hizo de forma diligente.
Date of experience: April 4, 2023
Great costumer service…………………………………………………………………………..
Date of experience: April 21, 2023
Excelente servicio, Muy atenta y contestó todas las preguntas.
Date of experience: August 31, 2023
Fantástica experiencia, el trato muy cordial y excelente atención por parte de Lydia.
Date of experience: September 1, 2023
10...
Date of experience: June 18, 2023
I had the most amazing hotel agent. I had many concerns and issues when I called, Joyce handled them all. She helped me get exactly where I needed to be. Christmas time means crazy time for most of us… booking this year was an awesome experience. I'm coming back every year now that I have a friend in the hotel business
Date of experience: December 22, 2024
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
Date of experience: December 19, 2024
Very helpful………………………………………….ggggggggggggghggggggggggggggggggggggggggggggggggghhffghgffhhfghfytrhugghhhghhhgg
Date of experience: March 24, 2024
Edgar gave great customer service.
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Date of experience: November 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
