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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Excelente servicio, Muy atenta y contestó todas las preguntas.
Date of experience: August 31, 2023
Fantástica experiencia, el trato muy cordial y excelente atención por parte de Lydia.
Date of experience: September 1, 2023
10...
Date of experience: June 18, 2023
I had the most amazing hotel agent. I had many concerns and issues when I called, Joyce handled them all. She helped me get exactly where I needed to be. Christmas time means crazy time for most of us… booking this year was an awesome experience. I'm coming back every year now that I have a friend in the hotel business
Date of experience: December 22, 2024
It's been a while since I booked with a live person, and I must say that it was an awesome pleasure dealing with Monica. She was able to answer all my questions and never sounded like I was asking too much. I would only wish I could get her anytime I needed to book a room. Thanks to DoubleTree for employing Monica.
Date of experience: December 28, 2024
Always liked Days Inn, pleasantly surprised how reasonable the rate was for one night stay that included 45 days of parking. Ms Jhulanny was very patient in walking me through the reservation process.
Date of experience: December 19, 2024
Very helpful………………………………………….ggggggggggggghggggggggggggggggggggggggggggggggggghhffghgffhhfghfytrhugghhhghhhgg
Date of experience: March 24, 2024
Edgar gave great customer service.
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Date of experience: November 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
