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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Gentleman was courteous, professional, everything you want in the service department
Date of experience: March 14, 2023
Very pleasurable experience. Your patience was appreciated.
Date of experience: June 9, 2023
Very nice and helpful with all my reservation needs
Date of experience: March 16, 2023
Ashley was very helpful and efficient. I appreciate that she answered all questions.
Date of experience: June 9, 2023
Cory was professional and answered all my questions.
Date of experience: June 11, 2023
Grace was extremely helpful, polite and courteous!
Date of experience: March 17, 2023
Pleasant phone interaction,the representative went above and beyond the call of duty.
Date of experience: September 16, 2023
So helpful. Found the perfect hotel for me. Very professional. It was a joy talking to her.
Date of experience: June 11, 2023
I understood all details of my reservation. Explained cancel policy clearly.
Did a good job.
Date of experience: March 20, 2023
The service provided was efficient, professional and thorough.
Date of experience: March 20, 2023
Muy amable en toda la llamada y muy servicial me ayudó a elegir el mejor hotel que se adaptaba a mis necesidades, desde el primer momento fue cortez y en cuanto a la seguridad que me dio al hacer el pago es muy bueno muchas gracias por la amabilidad
Date of experience: August 31, 2023
Me ayudo mucho dándome optioned para nuestra estadía en nuestro viaje a nuestro estado! Le agradecemos mucho!
Date of experience: June 24, 2023
Good job by Matt mmmmmmmmmmmmmm mmmmmmm mmmmmmmm nnnnnnn bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb bbb
Date of experience: March 13, 2023
Excelente!
Muy amable y colaborador. Le solicite el hablar en español y lo hizo de forma diligente.
Date of experience: April 4, 2023
Excelente servicio, Muy atenta y contestó todas las preguntas.
Date of experience: August 31, 2023
Fantástica experiencia, el trato muy cordial y excelente atención por parte de Lydia.
Date of experience: September 1, 2023
Great costumer service…………………………………………………………………………..
Date of experience: April 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
