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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Added a protection plan without authorization. I felt like it was part of the hotel price. Separate email came from protect with 25 dollar charge. Trying to cancel online with no luck. Need to disclose it's a separate charge for cancellation and ask if I would be interested
Date of experience: March 10, 2024
Very friendly booking guy BUT told him needed extra day (April 24) to hook on to reservations already made (April 25-28) BUT he booked me for March 24. I called immediately after making reservation to call center after checking my email. Hopefully won't have to pay 30% cancellation fee, otherwise I question the integrity of this hotel chain.
Date of experience: March 21, 2024
She was really patient with me. Tbh this was my first experience of booking ever. Meet this person and she nailed it!
Date of experience: May 8, 2024
The agent hanged up on me twice. In the initial call he asked for a lot of information and hanged up when I asked about the Best Rate Guarantee offer as I got. Better rate in Expedia. Then by pure luck he got my second call and hanged up again when I inquired about the offer.
Awful service!
Date of experience: March 23, 2024
I found the web link confusing and the taxes and fees astronomical, so I called directly.
Steve explained the high fees and it was actually Several dollars less. He also explained the added $25 "security" fee-incase something happens….But there's free cancellation up to 6 the night of arrival anyway…Even though the posted room rate was $3 less than quoted by Steve, the overall total was almost $10 less than on line….thank you Steve.
Wyndam, get your stories straight
Date of experience: March 16, 2024
Very nice and helpful person. I gave him 5 stars because there were not more stars.
Date of experience: May 18, 2024
Lindsay did not try to upsell as I told her we were on a budget and she helped us get a room. That was just perfect. She's very kind and professional.
Date of experience: April 8, 2024
The receptionist with whom I spoke was very efficient. I first asked to book at one hotel. When she gave me the total price, I said it was too expensive. She then took the time to search for another less expensive option. Very patient. Excellent customer service.
Date of experience: March 18, 2024
Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently
Date of experience: April 15, 2024
I was trying to book a room went through the whole process of putting in my credit card information and everything was quoted a price of 279 and the hotel charge ended up being 379 yet my credit card company was asking if I made this charge and I needed to respond yes or no so I'm not sure if the charge went through or if it was the first time And I was trying to explain that to Alexandra and all of a sudden I was transferred over to an automated line so my reservation did not go through and when I called back again, the gentleman I spoke to the second time was giving me a higher rate than what I was originally quoted so I ended up not reserving a room I am reserving a room. ImVery disappointed in the service I received
Date of experience: April 18, 2024
Giovanna helped me find another hotel due to my ideal one was sold out, I was put into another recommended hotel right up the street for a slightly higher price and the hotel was immaculate! Thank you
Date of experience: March 19, 2024
Reservation completed without issue. All questions answered and concerns addressed
Date of experience: May 23, 2024
He did a great job very professional took care of everything with ease and set up a early check in no problem
Date of experience: April 23, 2024
Thought I had a veterans. Discount. Turned out some other thing I never mentioned. Sounded like he is working from home.Not a background noise kids and chickens.
Date of experience: April 1, 2024
When booked was told I had smoking room for two nights…. They couldn't book for three nights cause they said Friday smoking was already booked. Arrived today and this hotel is totally smoke free! Went back to website and it said three more smoking room available! They also said my reward was two bottles of wine…. Hotel knows nothing about this at all! SO SO DISAPPOINTED! I came here because my sister in hospital diagnosed with cancer and only has two weeks to live! I just really needed room to relax in because so emotional! So I'm paying for my stay here and am staying in my car right outside back entrance! Will use the bed when I come in and will just go out to my car in morning with coffee before I head back to hospital! CHANGE YOUR WEBSITE!
Date of experience: March 27, 2024
Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍
Date of experience: April 22, 2024
Dealora was extremely helpful and very friendly. She booked a room for me on very minimal time. She was awesome
Date of experience: May 6, 2024
Polite and knowledgeable. Quick and easy booking. Thanks!
Date of experience: May 21, 2024
Joyce was very nice and professional! Made booking over the phone quick and easy for us! Thanks again!
Date of experience: April 22, 2024
Was ok. Unfortunately noted that the combo stove oven worked extremely poorly and the microwave is situated some 70 inches from the floor. I can't imagine anyone shorter than 5 ft 6 being able to access the unit.
One day housekeeping never showed up to clean until after I requested room cleaning several times.
The receptionists and the restaurant wait staff were extremely nice and helpful. I found the restaurant menu a bit meager however.
The pool was wonderful and the gym seemed to be very good.
The atrium garden was quite nice and well kept.
All in all not bad but could have been a lot better.
Date of experience: March 3, 2024
Alex was very helpful and very informative. He answered all my questions plus some. Unfortunately you did not have the availability we were looking for and the price was outrageous for what you had left
Date of experience: March 15, 2024
Called to inquire about hotel rates and assistance. While working the call we were hung up on. Not sure it was disconnected or what but a little disappointed.
Date of experience: April 12, 2024
Emily was professional throughout. Our 1st choice for lodging was fully booked, Emily did a search for us and found an available room in the same town, saving us considerable time. Cell service was spotty and Emily was patient during the call. Great service with great attitude is incredibly rare today. Emily was the best!
Date of experience: March 13, 2024
She was friendly and efficient at getting us booked!
Date of experience: May 20, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
