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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She was friendly and efficient at getting us booked!
Date of experience: May 20, 2024
Excellent service easier than navigating on the web
Date of experience: May 20, 2024
Very thorough and pleasant. Spoke clearly and made sure all the information was correct. Did the job very well.
Date of experience: April 30, 2024
Jayne was exceptional! She provided excellent service, was very polite, extremely professional and she found the perfect hotel for our visit to Richmond.
Date of experience: April 3, 2024
So I called to book a room and he tried to charge me 442 for two nights at 144 a night for a 2 bed non-suite hotel stay. I thought this was weird and he said it was because of "taxes and fees," but that he'd give me a "special discount" and bring it down to 400. I found this behavior extremely suspicious.
Date of experience: March 11, 2024
She was awesome and she needs a raise like today. I was not going to The pay the price for another property, but she ended up finding me an awesome place to book so thank God for that.
Date of experience: April 8, 2024
The Hilton guest relations member was awesome she worked hard to find me a room at the last minute for a great price.
Date of experience: April 25, 2024
Great. Helped a lot. Was friendly and very sweet. Looked at a lot of places for us till we found something. Enjoyed her very much.
Date of experience: April 27, 2024
Polite, informative, and professional. I felt comfortable with all my questions answered and his patience.
Date of experience: April 27, 2024
I commented Wildins for being very professional, patient and kind in assisting me in making hotel reservations. He explained well the info I needed. I'm very satisfied!
Date of experience: April 9, 2024
Very satisfied. All my questions were answered. It was a pleasure to speak with Wilding. He displayed a lot of patience. And he met my needs in getting all my information, and repeating it back to ensure all was correct. No complaints.
Date of experience: April 9, 2024
Clear, fast, helpful!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Good job Edgar!
Date of experience: May 18, 2024
Jennifer was very helpful and efficient. Thank you!
Date of experience: May 19, 2024
I had a last-minute request to book an additional room, and Joselito was extremely helpful in helping me navigate. He was very calm and walked me through the entire process.
Date of experience: April 5, 2024
Very poor. Wanted to find a suitable rate offer for double room at carlsbad holiday inn as I am arranging possibility of booking for friends attending a memorial service for my husband
Just got the run around from the clerks
I am mrs Rangan *******966
Date of experience: March 7, 2024
I had tried to book a room for my stay on the internet and couldn't. I called and had the room booked via phone. Alexandria was kind, efficient and professional.
Date of experience: April 12, 2024
Good, live Mr Luvensky did a great job even though I didn't didn't give him correct info of my c/c he was very patient and and got the room booked despite my my mistakes
Date of experience: April 11, 2024
She was most helpful and went the extra distance to provide hotel address
Date of experience: May 18, 2024
Tania was very helpful and patient and was very accommodating, she teamed up with someone else to help and make sure everything was done well. It was a pleasant experience
Thank you
Date of experience: April 8, 2024
Was a good experience would call again. Gives me pertinent info on availability and price. Nice to pick up the phone and take care of everything.
Date of experience: April 17, 2024
Lauren did a great job trying to find us a hotel. Unfortunately the Eclipse made that impossible. She did try everything and everywhere she could.
Thx Lauren!
Bear
Date of experience: April 9, 2024
I called to confirm the online lowest rate and inquire about a corporate discount. He was knowledgeable and efficient and even offered to book the reservation for me. We are looking forward to a great stay!
Date of experience: March 9, 2024
I thoroughly enjoyed making my reservation at Marriott Residence Inn in Lafayette, LA. The lady that assisted me was knowledgeable & friendly, she made it a very painless experience & answered all my questions without hesitation.
Date of experience: March 7, 2024
Jennifer was beyond amazing. After completely booking the room perfectly… She was in informed that room was now no longer available. She felt super sorry and disappointed. She then took the extra time and patience to find me another room. That extra step never happens anymore with Customer Service. Her patience and follow through made certain I had a room for the night while traveling on business. She's a wonderful asset to the company. Probably her great South Carolina upbringing and charm.
Date of experience: February 26, 2024
Roland was very good at his job. He explained the rooms available and the prices.
Date of experience: May 12, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
