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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
Date of experience: April 13, 2024
Marlo was very polite and very sweet. He did a great job giving me options and had my best interest in mind
Date of experience: April 24, 2024
My experience was horrible. Book a hotel with Best western Cypress Creek 7921 Lamar Pool, Biloxi, MS *******. Room305 was infested with bedbugs. Not only that I have not received a refund.
Date of experience: April 7, 2024
During my call I directly asked if this was fully refundable and he said yes if done before the 17th. I also asked if this person worked for the Hard Rock and he and yes. I did not realize I was talking with a third party. When I called to cancel an hour later I was told that they would keep 33% as indicated in the email that they sent after the call…In contrary to what I was told during the call. This is a scam. Beware.
Date of experience: March 7, 2024
Edgar was very helpful and quick to assist me with my room reservations. I greatly appreciate it.
Thank you so much.
Date of experience: April 24, 2024
Agent was pleasant,knowledgeable and helpful. Will use this agency again for future hotel reservations.
Date of experience: April 24, 2024
Service was awesome. My questions were answered throughly and phone numbers provided to customer service.
Date of experience: April 18, 2024
Brandon was very helpful and thorough during the reservation process.
Date of experience: May 11, 2024
The receptionist seemed incredibly distracted and communicated poorly. There was a lot of background noise on top of that, causing a frustrating phone call. Please support your staff better so they can dedicate attention to taking reservations in a professional manner.
Date of experience: February 14, 2024
Umberto was very nice and helpful. Polite and informative. He was a pleasure to deal with.
Date of experience: May 10, 2024
My representative was extremely helpful, kind and courteous. She was very patient with me while I went through my needs for this booking reservation that I was booking for my boss. Customer Service is a lost art, but she nailed it! I really appreciate this because I am also in customer service for my career. Thank you!
Date of experience: February 28, 2024
I couldn't get verifications code to work i was sent 5 of them so i called the reservation line, very happy with service thank you
Date of experience: April 21, 2024
I just got off the phone making a reservation for my birthday weekend, and really appreciate the great help to which I was provided, she was kind and very helpful, she is an example that others should strive to be, I've stayed in this hotel before and was completely satisfied and the hotel is very nice, comfortable and clean! Thank you: Satisfied customer!
Date of experience: February 22, 2024
I was told the total for 2 rooms would be $420.I am now being charged $250 twice, which I did not agree to. This is a stealing scam.
Date of experience: April 8, 2024
Super friendly and went above and beyond to find us the right deal! I would highly recommend!
Date of experience: May 2, 2024
I felt very confident in working with Patrick in trying to book my reservation for Parkwood Inn & Suites, Manhattan, KS. He indicated that there was no availability and he tried to find another location but that would not work for me for that date. Thanks
Date of experience: February 21, 2024
Reservations a MESS! Our guests that were to check in were inconvenienced, we and they were lied to, treated very poorly, charged double, extremely poor CS… will be taking our business to a property that understands quality service for their guests. Disgraceful
Date of experience: February 26, 2024
Erendira, was of great help. Very polite i wish more receptionist was as nice as she was. I will definitely do business here again
Date of experience: April 24, 2024
Kelly was friendly we did the reservation quick and easy
Date of experience: May 9, 2024
Alex very helpful I never booked a room in advance 65 years old he took me through the steps
Date of experience: May 10, 2024
Great experience. Zion was very helpful and found us a comparable hotel to original search since they had no availability
Date of experience: April 20, 2024
Edgar made this so smooth and easy. He was polite and efficient. It's so good to talk to a real person!
Date of experience: April 19, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
