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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I can't speak highly enough about Jayne's assistance reserving a hotel for my family's trip to attend my doctoral graduation. From the moment I reached out for help, Jayne exhibited professionalism, efficiency, and kindness.
Planning such an essential trip amidst the chaos of graduation preparations could have been overwhelming, but Jayne made it a breeze. Her attention to detail ensured that every aspect of our accommodation was perfect, from the location to the amenities.
What truly sets Jayne apart is her genuine care for her clients. She took the time to understand my needs and preferences, ensuring that my family's stay would be comfortable and memorable. Her personalized approach made us feel valued and reassured.
Thanks to Jayne's expertise, I look forward to a stress-free experience allowing us to enjoy this momentous occasion fully. She is a consummate professional and a joy to work with.
Thank you, Jayne, for going above and beyond to make our trip unforgettable!
Warm regards,
Date of experience: March 12, 2024
Dawn was very helpful because my request was very specific (2 bedroom suite). She searched and searched until she found something and for that I am grateful.
Date of experience: March 27, 2024
Very helpful.
Made the reservation easy
Looking forward our stay.
Date of experience: May 8, 2024
I appreciate Tory's help in booking rooms for me and my parents. She is great! Very professional!
Date of experience: May 8, 2024
Oswald was pleasant, courteous, and very professional.
Date of experience: May 7, 2024
Thank you so much Corey, I appreciate the great patience and assistance you provided today. You are amazing 😁 Thank you again Letty
Date of experience: April 17, 2024
Went online after she said that they have no rooms and I booked two minutes after getting off the phone.
Date of experience: April 6, 2024
Amanda was so helpful and accommodating after an extremely long stressful day of runaround by united airlines. It's very refreshing to see someone still be so helpful in customer service today. Thank you.
Date of experience: February 4, 2024
She was extremely helpful explaining the Reservation. It was so funny the last time I made Reservation was 2017, she brought me up today. I called my friend's and told them about my experience. My children or grandchildren usually me hotel Reservation for us. I learned something new
Date of experience: February 21, 2024
I needed a place to stay and every hotel I called was booked but victor found me a couple places that still had rooms and even fount me a discount
Date of experience: April 16, 2024
Great experience from start to finish. I hope to always have this type of service on my next call.
Date of experience: April 27, 2024
Good experience on the phone. Very helpful. Happy Mother's Day
Date of experience: May 7, 2024
Alex was helpful and knowledgeable. Exactly what I want when spending money
Date of experience: May 7, 2024
Very polite, easy to understand and he took his time. I didn't feel rushed.
Date of experience: May 6, 2024
The agent was horrible. She was not friendly or inviting, very direct in her questions. I inquired about a discount rate for employees and she said I could get that information at check in. I requested this information in advance of making the reservation and still declined to provide me with an answer, pressing me to make the reservation. When I told her I would not make the reservation without this information she hung up on me. Extremely rude and unprofessional
Date of experience: February 16, 2024
The reservation representative Joyce was very professional, and patient in assisting me with making my reservation.
Date of experience: April 10, 2024
I was trying to find out more info about the size of the rooms and when the gentleman found out I wasn't ready to make a reservation he hung up on me.
Date of experience: March 27, 2024
I asked you a question about check in time and you hung up or we lost connection and you didn't reach back out. I had to call back and get someone else to make my reservation.
Date of experience: March 22, 2024
Excellent rep! Very polite and helpful, kind on the phone and helped me when I was having phone issues
Date of experience: April 15, 2024
I had a lot of questions and she was great! Answered all questions about a shuttle going to and from airport and the cruise! She was so helpful!
Date of experience: April 16, 2024
Great service. Wonderful to speak with someone who spoke good English!
It was disappointing that my original room selection was not available….we didn't find out till we tried to pay. That was not Penny's fault.
Date of experience: February 19, 2024
I called the hotel. The representative was, competent,
Honest and very kind! Cheers to you and your lovely hotel!
Date of experience: April 16, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
