BookOnline

Erin was super friendly and completed my reservation quickly. She answered all my questions, communicated well and was very pleasant to talk to. My confirmation email appeared by the time we hung up. Great customer service!

Fawn was very patient with me while she provided me with the most affordable accommodations for my stay at the Hampton Hotel. She even compared prices of nearby hotels to ensure that I would be close to the main business that I desired and recreational places in Naperville. She was awesome!

I recorded the call. I was lied to, charged a bogus service fee, then transferred to a specialist and hung up on. Itinerary # H******* I kept telling the guy I can book on Expedia or hotels.com without a service fee. He had dogs barking in the background, lied and didn't know how to answer questions. I'm going to give Tru awful reviews online. This is the worst hotel experience I've had in 51 years and I'm a VP of Sales who travels often.

My daughter had car trouble between San Diego at night traveling with one child and two puppies. Rochelle was very helpful, explained the pet policies and made the reservation for us. Very nice, friendly, and helpful!

Went online to get a hotel for our anniversary. Googled the hotel and clicked on the link that showed the nameofthehotel.guestreservations.com. Thought I was on the hotels website. Went through the choices of rooms. Deciding between bay view or not for $80, trying to make it nice but not get too out of hand. Proceeded through checkout to get my confirmation showing $247.93 in Tax Recovery and Fees. This was a resort hotel and I wanted to make sure they knew we were not going to be using the golf course. Immediately called their number and it dawned on me that this was not the hotel that I was dealing with. Asked about the fees, was told someone would email me in a couple of days. I told them to cancel the reservation. He put me on hold and told me he was going to call the hotel (lie) and then came back on and told me the hotel was not able to cancel the reservation (again lie.) After hanging up received an email minutes later saying the reservation was cancelled. Two days later received a text message that I would be getting a refund for $269 less than was charged. Called and Frank told me he would request a full refund. A couple hours later received an email saying no more money coming. Only at this point did I realize they also charged me $68.16 for refund protection (which I have never bought in my life for a hotel.) Turned it over to my credit card company today and will wait for the outcome. What a bunch of low lifes!

I was blown away with the level of help I received from the rep. Did everything I asked in a professional and speedy manner. Was highly entertaining, knowledgeable, and above all competent. Truly happy. Thank you.

I had been looking for a hotel that was within walking distance to the building where was scheduled to train and had an awful time with any way I searched. One person I was in contact with happened to call me and mentioned a Motel 6 she had seen. I called the 888 number, started talking, and was so stressed that she kindly stopped me and said, "you're looking for a hotel room, right? How can I help you?" I simply said I needed a hotel within walking distance of a building I would be visiting and gave her the address. She confirmed the hotel I eventually booked was 0.5 mile and asked if that was too far. I said it would work, and hung up thanking her for being so patient! I am glad I made that call - it confirmed my belief in (wo)mankind!

While the young woman was very helpful, pleasant and professional, I was led to believe I was speaking directly with the hotel. She did not introduce herself as an employee with Expedia. I just called the resort to extend our stay and the front desk explained that my current reservation was booked through Expedia. The front desk was so surprised to see that I didn't book directly with them as I had previously.

I find this dishonest and misleading.Best to have your reservationists clarify during the booking.

The good news is that our room was booked, however, it could've been a lot easier to just extend, rather than have to make a second reservation.

I was looking for a hotel room at the last minute because of a family emergency. We needed a suite for three people with two rooms. Trisha was able to search her entire system and find a good place for not a fortune. On her own, she rejected the first place she found because it was a Fortune's. I got extraordinary service.

I called your reservation line. I spoke with Brandon. He was very pleasant. I would call back again to talk with him. Y'all need more jetted tubs in your rooms. I called to find out how I could get a room with a jetted tub and they are all booked. And what is going on in Anderson, South Carolina that every room you have is booked? Granted I'm only staying one night I'm coming down for a friend's birthday party, But I have no tubs in my home. I have showers so I enjoy finding a hotel with a tub. Big tub. I'm not a little girl. But Brandon was very nice and very helpful. I'm just looking around at other hotels before I called back cuz I do like the Hilton..

We had problems with my card but Courtney was very patient and continued to work with us. She is an awesome representative for your company and does a wonderful job with laughter and good communication the world needs more like her she was very understanding and polite made it a good experience and helpful and I'm thankful for her services.

Late in the afternoon realizing my try at booking previously in the day didn't go through. (Probably due to low battery on my end) However, when I got to town and realized what happened, a quick call to a very polite and nice woman helped me out! A few minutes later I was at the motel and checked in to a very clean and nice room! Thank you!

Ivonne was very helpful. I had some type of issue when it came time provide credit card info thru the iPhone but Ivonne helped me out and we had a few laughs. She was very patient with us which was appreciated. I think the amount you charge to make a reservation 'refundable' is a little exorbitant as well as the amount you charge for a pet. We travel a lot and have NEVER had to pay $75 - not even $50.
I hope we are not disappointed with our stay in July and are looking forward to seeing family.

When th SS Badger suspended service for the rest of 2023, I wasn't going to be able to make my reservation here. The SS Badger and Best Western Ludington MI had no issues giving me a refund. I've called three times during regular business hours to try to cancel this reservation. I'm told that I can't get my $708.08 back. My only option is to reschedule, and that only a manager can do that. But the manager isn't there, and hasn't made any attempt to contact me. My family vacation time is wasted this year, because I can't get my money back from this place to use for something else.

I do not like the way that your site come in as Booking.com. Once you book something you then see it is not booking.com. But bookingonline.com. I had a bad experience with bookingonline.com. I will never do business with you site.

Yosman did an amazing job helping me book a room for my family. Even though I booked over the phone, Yosman was so welcoming, professional, funny, kind and super helpful. We are visiting from Arizona and he was able to make my worries of our hotel stay disappear. Definitely an asset to this company. Yosman, if your reading this... Thank you for your help and I hope you are there when we arrive. You are doing a great job

I've already called 4 times and I cannot get the help I need. I need to schedule a reservation and they keep transferring me to a number. That only allows you to check your reservations instead of helping me book my free night award.

My experience with this gentleman was very good he was very helpful and polite his energy was great he made sure that I was completely taken care of and informed! I would absolutely hire Corey as an employee if I had a customer service company!

Joyce was extremely helpful. She was courteous, professional and patient with all my questions and concerns. Room was secured, emails and texts immediately sent to verify all information we spoke of while still on the phone. I was pleased.

The last leg of a very long flight was canceled in Chicago and I contacted her for help and she bent over backwards to find the rooms I needed. This was not an easy task since many, many flights had been cancelled. We were extremely grateful as we had been traveling over 25 hours.

Marianne was awesome! She was so helpful and patient. I explained to her that I am a senior citizen and that some of the internet hotel bookings were not very user friendly. She was so understanding and made booking our three rooms fun! GREAT service!

Great service. Wonderful to speak with someone who spoke good English!

It was disappointing that my original room selection was not available….we didn't find out till we tried to pay. That was not Penny's fault.

I am not very familiar with the use of electronic support and not fully bilingual but we success due to everyone 's patience and determination to the reservation of 5 rooms for my guests. Thank you very much Michael!