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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She answered all my questions easily. Very accommodating.
Date of experience: May 5, 2024
Mike was very kind, just needs to slow down a bit- I don't know if the Company pushes staff to do things very quickly or not but it pays in the long run to take a breath and do speak a little slower to avoid mistakes send having to repeat information on a credit card, overall he was very kind and pleasant to talk with and get my info correctly. I could tell he was under some pressure to make this a quick call- allow your team time to accurately collect the information.
They are not robots either- working for you, the company- Mike was a positive person at your loud and busy Call Center. He was trying to the best job possible!
Date of experience: February 1, 2024
Kaye was very pleasant and helpful. My first choice was not available and she helped find another.
Date of experience: May 5, 2024
Very pleasant, professional and efficient lady handled my reservation.
Thank you!
The online reservation locked me out because it didn't send me a code to enter.
That was a disaster!
Date of experience: March 11, 2024
David did a great job booking our room! He was very courteous and helpful.
Date of experience: May 5, 2024
Just booked our stay with the Sonesta via phone conversation, and the young woman who helped us did an amazing job: listened well, and has met our expectations for a lovely family gathering to celebrate a wedding and Christmas.
Date of experience: February 5, 2024
I was having trouble booking online because the hotel was almost sold out for the time I was looking to stay. I called the reservations number and was lucky to speak with Carolyn. She was very helpful, kind, and patient when my newborn started crying on the background. In just a few minutes, she helped me find just the right accommodations for my family. Thank you Carolyn!
Date of experience: February 9, 2024
Lindsey was wonderful. Spoke clearly the right speed. Very polite and helpful. Answered all my questions. Texted information about my reservation. Offered directions if needed.
Date of experience: March 5, 2024
I was having issues trying to book on line. Edgar was wonderful and was able to take care of my reservation. He was friendly and happy to help. I appreciate how thorough he was. His attention to detail, made check in go very smoothly. The young man who checked us in was equally as helpful (1/29 approx 4:30 pm). You're so fortunate to have these two young men representing you.
Date of experience: January 29, 2024
I tried to make the reservation online but couldn't finish. When spoke to my agent she was polite, helpful, thorough and was very easy to understand what she was saying. Spoke clear English!
Date of experience: March 24, 2024
Great quick and easy. Not much more to say that takes up to fifty characters.
Date of experience: April 29, 2024
I needed reservations for two separate dates and Jeannie took care of everything! She not only booked my rooms, but she also answered my questions and got me even more excited about visiting the Great Smoky Mountains!
Date of experience: January 24, 2024
I wanted to speak to someone higher than him because he gave me a price astronomically high than what was given on the website. I feel insulted and lied to and he refused to help me!
(Play the Recording!)
Date of experience: February 16, 2024
Needed help because another hotel did me dirty. Rebekkah helped me get a room for my son on short notice. Thank you Rebekkah. Would recommend this nice lady for any help needs. Thankful.
Date of experience: March 17, 2024
Christine was helpful and pleasant to deal with………..
Date of experience: May 3, 2024
Representative was very helpful and satisfied my request.
Date of experience: May 3, 2024
Awesome customer service
Answered all of our questions
Super happy
Date of experience: May 3, 2024
Javier did a great job assisting me with my reservation…. Listened and willing to assist me on my mistakes…
Great Attitude, Great employee!
Date of experience: April 11, 2024
Had to book for a soccer tourney a couple of days away. Daniel was on point! He took great care of us and made it an amazing experience. This company needs 20,000 more just like Daniel. He's a true people person. Thank you Daniel
Date of experience: January 23, 2024
Alejandro was able to book two rooms with last minute notice by phone. Impressed with efficiency and ease of booking.
Date of experience: March 29, 2024
Neal, was very professional, he spoke clearly and provided the details needed. He was so clear about what type of room I had reserved, price, dates and cancellation policy. I wish all representatives were as clear and helpful as he was.
Date of experience: February 13, 2024
Gustavo was very patient and helped me during a very stressful situation. He found me the best hotel located where I needed to stay at a great rate!
Thank you!
Date of experience: March 6, 2024
She is a very joyful and nice person. I found out a very pleasant experience talking with her. I am a senior and do not travel very much and she made this a very pleasant experience to book a reservation which I do not do frequently!
Date of experience: February 16, 2024
Called number listed for Hilton reservations. When operated answered, I specifically asked reached Hilton reservations.She replied "yes" It was only when I checked in at the hotel that I found out that I had not been speaking with Hilton. I ended up paying almost $40. A night more than if I had booked through Hilton.
Tip for consumers:
That they misrepresent who they are. Totally unethical
Date of experience: January 21, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
