BookOnline

Hotel doesn't show my reservation! Never received an email with confirmation either. Can't contact anyone to correct it, sends you to an automated where they take your message but never contact you back! Can't cancel bc it's non refundable!

Cesar did a good job booking the room for my wife. She was stuck on a tarmac waiting to head into Dallas after many delays and he was able to get her into a warm room for the night. He was pleasant and sympathetic to our plight.

Alek was great! Easy to talk to, courteous, and gave me all the info in needed. I have to call back shortly to make the reservation because I don't have my credit card, but I will definitely be booking for the first time! Can't wait!

Paul booked my reservation outside of the wedding party block. When I tried to make changes within 10 minutes I was denied. I've never experienced anything like this before and I feel that I should be able to make the changes needed being it wasn't an error on my part.

Carlos is very professional and friendly. He put an effort to find the best deals for me which it helps my budget. He is a great asset to the team. He cares about his customer's needs. Thank you Carlos and God bless.

Cory first of all could not find the hotel and then he gave an incorrect quote. I had just checked using a different agent. Then when I questioned he insisted it was the correct price( $269 when I booked it for $185).

She was extremely helpful explaining the Reservation. It was so funny the last time I made Reservation was 2017, she brought me up today. I called my friend's and told them about my experience. My children or grandchildren usually me hotel Reservation for us. I learned something new

Called very late for a room in Mt Pleasant, WI but needed pet friendly room. Was told it was available but when I showed up was told no pet friendly rooms were available by site Manager. Was told I should have called front desk and not 1-800 number to book. That needs to be fixed so both are on same page. Fortunately, they found a room to accommodate me but was not an easy process.

The young man was wonderful answered all my question politely and professionally. You could hear his smile on the phone. Had a this is what I can do for you attitude. I was a call center supervisor for 15 years and would have loved to have him on my team.

I specifically asked if I was booked directly with Marriott and Nahomie's answer was yes. The. I proceeded to pay Booking Online (not knowing it was them). This is considered fraud.

Now if I want a refund, they are charging a penalty fee.

Please help. Thank you

She was so eager to get me off the phone that she hung up before finishing her sentence. She texted me a number that was supposed to be to the front desk, but was not. When clicking on the link she sent, it went to a call center for something unrelated. When I tried to call the number by entering it directly, the person who answered was annoyed and still not the right place. It was like she was trying to get me to write off the hotel.

Amanda was a great help to myself and to my family very far from home. She quickly answered all questions, checked distance to the hospital from the hotel, when I was in a very stressed out situation. She kindly waited until I checked that I had received the confirmation on text and email before leaving the call. Thank you.

We had booked a hotel off of pictures and reviews. Got to the hotel and it was less than stellar. We could not stay there. So we called best western. And we were greeted by a real person that expedite reservations to a near by hotel. We very great full for the help and enjoyed our getaway with less stress. Thank you for your help.

Samara was very polite but as I mentioned I was a Hilton member and questioned the fees being so much - I was shocked to find out the total amount should have been $168.96 instead I was charged $236.46 that's a significant difference- I will be checking with Hilton to determine what recourse I have- this was an urgent situation for my elderly brother who was without AC in 110+ heat

Two evenings ago I had the good fortune to connect with Robert while seeking lodging at the Fairfield Inn while touring the Shenandoah Valley. It was late Friday evening and the type of room I wanted was not available in my budgeted price range. So Robert graciously offered to assist me in finding a room in my price range in the area. After making a few calls he managed to find accommodations for me & my traveling companion; and he secured our reservation so all we needed to do was present ourselves at the Inn he arranged. He indeed went above & beyond my expectations with his generosity of time & caring to insure we had a place to stay the night! 'World class service!

Well, the booking agent told me that there was two complementary bottles of wine. When can we checked in when I got to the hotel they don't know anything about it. So I think that was a ploy just to get us to come to this particular hotel, I don't appreciate that at all.

It was absolutely uplifting talking to zolia.
I called to make a reservation and not only was Zolia professional to ensure my needs where met she extended courtesy and consideration above any other agent I have met. She is personable and friendly and made me appreciate how servicing others could be joyful. Truly enjoyed the experience.

DO NOT book through this $#*!ing company. They are crooks. They charged us exorbitant fees that they couldn't explain later, at time of booking they were supposed to be for the pet fee at our hotel. Our hotel later tried to KICK US OUT because they didn't know about the pets even though our understanding because of these $#*!s games is that that we had already paid for our animals. The company had taken all our money and none of it went towards our stay. It also stated in our reservation from booking through them that we had pets as well. In. Sane. We were charged even more money by the hotel. Absolute nightmare of an experience, and unbelievable. The girl on the phone was nice and sounded like she was trying to help us get a good deal. Don't fall for the tactic. They are liars. Lies. All lies.

I asked for reservation details. He stated nothing available today. I asked when is there availability he stated he doesn't know and to call back tomorrow to see if there is availability tomorrow 🤔. I was dumbfounded by his response. His non caring attitude did not help. I literally told him, worse reservation experience ever.looks like an amazing hotel, but if reservations is tgat bad, how is the hotel customer service. Ill never know!

Called to inquire whether your inn had a pool and airport shuttle service as advertised on website. Was told yes to both questions. Called again today and was told no to both questions. Unfortunately we booked last night after getting teases to our questions. Don't understand why we were given wrong info.

I went online to try to make a reservation. I needed two beds. None more available. However he did a great job in finding me a room with two beds through a cancellation. Much appreciated

Called to seek status of job inquiries and applications I put in. Was kindly referred to customer service, however phone hung up. Please reach out to me at *******823. Very much interested in working at Hotel Indigo in Alexandria, VA and availble to start immediately.

Giovanna was super friendly and knowledgeable of all hotel in area the rooms kept selling but she stayed with us and found us nice room for best price how we don't worry about finding a suitable place Thank You Giovanna