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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Called number listed for Hilton reservations. When operated answered, I specifically asked reached Hilton reservations.She replied "yes" It was only when I checked in at the hotel that I found out that I had not been speaking with Hilton. I ended up paying almost $40. A night more than if I had booked through Hilton.
Tip for consumers:
That they misrepresent who they are. Totally unethical
Date of experience: January 21, 2024
Steeve was awesome. Listened to my needs. Helped me lengthen my needs for the wedding and helped we take care of the extra room for UK GUEST!
Date of experience: April 17, 2024
It was a pleasant experience and he was able to help with esse and understand what I was wanting. He also gave suggestions that is going to help with our trip to boisser city horseshoe
Date of experience: March 22, 2024
Iwe were leaving Vegas Jan 30 that day
My husband was not feeling well so I booked a room so he could sleep several hours. I was told the total charge was$100 all inclusive even breakfast. I made very clear we needed immediate check in. Not the usual 3 pm. Was told no problem. When we got to hotel they charged an additional $85 and NO breakfast
I had no option as my husband needed to rest. We left that evening. This was pure deception. I want the refund of $85.
Date of experience: January 31, 2024
Needed to book a reservation and find out if you honored Gov't rate. Brandon was knowledgeable, a pro, and super fun.
Date of experience: April 11, 2024
Janay was extremely helpful and patient throughout my encounter with her. She represented your company very, and she is indeed an asset to your company.
By the way, she was very modest.
Date of experience: March 21, 2024
Charged for a room for my daughter who is stranded. Was charged to my credit card $115.92. Was given no itinerary number or reservation number. Then she calls,my daughter, to say she is being told I did not pay.
Date of experience: February 12, 2024
It was good - I was relieved to see that there was someone who cared!
Date of experience: April 30, 2024
Miguel helped me with a tricky hotel booking. Thanks!
Date of experience: April 30, 2024
Patrick was very informative on the questions I had.
Date of experience: April 29, 2024
Needed a phone number and she helped immediately. The number listed on the internet is not correct and the 855 number needed to be called.
Date of experience: April 9, 2024
Alex was helpful and secured a room for me quickly. I also received two complimentary bottles of wine!
Date of experience: April 9, 2024
I had to call in about a previous reservation I made yesterday where the previous said his name was George. The representative set the hotel for the wrong tel in the wrong state and also was very difficult inputting the email address. I would like for you to listen to the call, refund the request under confirmation number *******. This has been an awful experience and very frustrating.
Date of experience: January 31, 2024
Not very happy that I could not get a military discount after serving for 23 1/2 years. I was told the military discount rooms were sold out. That's pitiful!
Date of experience: March 10, 2024
I couldn't understand the rep I spoke with. He spoke too fast. I also do not like that my card would be charged before I even stay so I did not book. I won't use Marriott in the future if this is there booking.
Date of experience: February 9, 2024
I spoke with Alejandro about staying at the courtyard and it was sold out. He was lovely enough to find me another hotel and got me the last room. He's bilingual, smart and funny.
Date of experience: March 9, 2024
It seemed like too much time to book, but the service was good.
Date of experience: April 29, 2024
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Date of experience: March 2, 2024
The worst customer service ever! Your customer service representative hung up on me on numerous occasions so many that I lost track of how many. I ask for a number to a specific property that initially he gave me the wrong number, then he proceeded to tell me he texted me the number and I should read my text instead of calling him back. I explained that I was driving and it was easier to call versus reading a text. He then started leaving the call on hold then picking it up and hanging it up. I am livid that this is the type of customer service that Marriott is giving. This arrogant, representative even said he was the supervisor so he didn't care if I reported him. Wow, great leader to have employees to follow. This is beyond disappointing, disgusting, disheartening and unacceptable behavior for any employee.
Date of experience: February 2, 2024
Called to check if there were any rooms in the ground level since my mother can't do stairs very well. Was transferred to a recording.
Date of experience: March 25, 2024
Nicolas was very considerate in making sure that all of my concerns were addressed. It was a complicated reservation.
Date of experience: March 25, 2024
Raul was professional and helpful during my time with him. He was patient as I tried to explore all my options with booking this stay. Congratulations on an excellent job!
Date of experience: March 1, 2024
Representative specifically told me this was a nice place, a great deal and that it met me needs for truck/trailer parking. I get here and it's by far the nastiest most run down place I've ever stayed at. They also state immediately that they typically don't allow truck and trailer parking. After I get through with that I get to the room and it's disgusting and has no toiletries in the room at all. The whole place smells of urine and hasn't been cleaned along with the filthy air vents and filter in the wall. I paid for another hotel and I'm taking the loss.
Date of experience: January 15, 2024
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Date of experience: April 7, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
