- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,610 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Patrick was a tremendous help in securing my hotel room and made the process simple and easy.
Date of experience: April 19, 2024
Brandon did not help me at all. He just switched me to another line that was no help at all. Terrible service by this person.
Date of experience: April 5, 2024
Very attentive person Miguel help us on all our questions
Date of experience: April 26, 2024
I called to advise that I would be in late between 10 & 10:30 pm. You disconnevted me without telling me you had my message. I called back & I was disconnected again.
Date of experience: March 15, 2024
This gentleman went out of his way to find me a room last minute! That and he's from NY! You have definitely earned my future business!
Date of experience: April 5, 2024
Alex was very helpful and seemed to understand the special needs for my handicapped husband. We'll see if we get what he promised.
Date of experience: April 6, 2024
Patrick was pleasant and thorough in his job it's unfortunate that we needed a handicap accessible room on the first floor but because of limited amount of rooms we were uncle to have our request honored. Patrick booked a room with two queen beds on the first floor; hopefully they will be available for us upon arrival. I do recommend the hotel make necessary arrangements to accommodate disabled guests
Date of experience: January 15, 2024
Edgar was knowledgeable, helpful and pleasant! Thank you Edgar.
Date of experience: April 26, 2024
Called to seek status of job inquiries and applications I put in. Was kindly referred to customer service, however phone hung up. Please reach out to me at *******823. Very much interested in working at Hotel Indigo in Alexandria, VA and availble to start immediately.
Date of experience: January 25, 2024
We are escaping a weather emergency and going to the Residence Inn by Marriott in Portland seeking light and heat. Patrick was so helpful. Many thanks for taking us and our three kitties out of the power failure!
Date of experience: January 13, 2024
Your representative was clear, articulate and professional.
Date of experience: April 26, 2024
Got very nice rooms in an efficient manner. All was simple and pleasant
Date of experience: April 26, 2024
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
Date of experience: March 4, 2024
We were not sure where we wanted to stay in Rome. Maria took the time to share several options with pricing and type of rooms. She's also sending close by attractions. This is why I'm a loyal Marriott traveler.
Date of experience: December 29, 2023
I made reservations for tonight and she made them for tomorrow. After I asked for a refund she said she made a new reservation without telling me the amount made another reservation but I never received any information besides a refund request so now I'm not sure if I have a room reservation for tonight.
Date of experience: January 31, 2024
I had been looking for a hotel that was within walking distance to the building where was scheduled to train and had an awful time with any way I searched. One person I was in contact with happened to call me and mentioned a Motel 6 she had seen. I called the 888 number, started talking, and was so stressed that she kindly stopped me and said, "you're looking for a hotel room, right? How can I help you?" I simply said I needed a hotel within walking distance of a building I would be visiting and gave her the address. She confirmed the hotel I eventually booked was 0.5 mile and asked if that was too far. I said it would work, and hung up thanking her for being so patient! I am glad I made that call - it confirmed my belief in (wo)mankind!
Date of experience: January 20, 2024
Very courteous and efficient. He was quick to locate my room and secure it
Date of experience: April 22, 2024
Brandon was excellent to talk with and patient to get through my mistakes.
Date of experience: April 24, 2024
Rude. I was transferred and not told I was going to be transferred. I have been trying for 30 minutes to get a copy of my folio with no success.
I am a diamond member and stay at Hilton properties several times a year. Our company employees stay at Hilton's over a 1,000 times annually - maybe we should switch to Marriott.
Date of experience: January 26, 2024
Friendly attitude! Great customer service and attention to detail. She really cares about her customers and her job. It was a pleasure working with her.
Date of experience: March 5, 2024
Joselito was very professional and straight to the point. Helpful and made me feel at ease in my tough time being broken down as a truck driver. He really should be a manager the way he handled the conversation. Great job!
Date of experience: January 16, 2024
Mr. Luis was pleasant, efficient and answered all our questions. A plus plus for service.
Date of experience: April 20, 2024
Had checked out, had car problem and needed to stay another night. Megan was gracious, extremely helpful and saved the day. Very much appreciated
Date of experience: March 25, 2024
Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed
Date of experience: January 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
