- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
Share Review on:
BookOnline has a rating of 4.6 stars from 4,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Nicholas, was the person that helped me make my reservation. He was very helpful, l had not made thise type of reservation before. He was very through in his explanations he answered all my questions. So now l have complete making the reservation, thank you Nicholss
Date of experience: April 11, 2024
I had a really great experience trying to book a last minute room at the Comfort Inn in Palm Dert California. The gentleman walked me through the entire process and with his help I was able to get it booked. Thank You!
Date of experience: June 18, 2023
I needed a room for myself for 4/2I - 23. I have other family members who will also be joining me during the same time period@ the same Hotel. Your patience and kindness was truly appreciated. The options you suggested were also helpful.
Date of experience: April 3, 2023
I called to get some Hotel pricey, info, and pet policy fees, Jacob was extremely helpful & professional! He kindly took his time which I greatly appreciate I have not booked yet because I have more homework for this trip, but I'm grateful for the extra info!
Date of experience: March 12, 2023
Rochelle booked me a room in a specific hotel that I was having difficulty booking myself online. She was not only able to book it, but double checked to make sure everything was correct and I was able to get a discounted rate. I appreciated Rochelle's great service.
Date of experience: July 1, 2023
My 5 year old grandson had to sleep on the floor because I was assured a sofa for him when I booked, and there was only a chair! For the price I paid, you would have thought something simple like a sofa would have been an easy task.
Date of experience: May 27, 2023
Brandon said that I was being charged $800 for the stay but $200 would be credited back after I check out. I asked him twice since I had also a browser pulled up in Best Western webpage and it was only charging me $600. I told him I'm fine to use the web browser since it is $200 less. I called twice and now I am not credited the $200. That's dishonest.
Date of experience: December 11, 2023
Michelle was so helpful! We honestly were not going to book at The W due to the first call we made the Customer service rep was rude and hung up on us! Michelle was amazing, very respectful and knows her job well!
Date of experience: January 2, 2024
Karen was great and so very helpful while we tried to find a hotel for a few days in the area. Appreciate that she was willing to take her time to find us just the right set up close to where we needed it and within our budget. She was very pleasant, very polite, very helpful and wonderful to work with. Thank you.
Date of experience: March 10, 2023
This young lady was patient and very experienced to make me feel comfortable and safe with the website and finding me a hotel at affordable price she has made me feel to use this number for booking again thank you
Date of experience: April 19, 2023
We enjoyable stay we enjoyed all different of a good hotel and was very pleased with the consideration and concern of your employees in everything and get a very nice job thank you very much hope to be back soon
Date of experience: August 20, 2023
Abigail didn't amazing job in helping to meet my needs. She went above and beyond many that I have talk to you today to try to find a hotel that would fit my needs. She provided excellent customer service. Lynn
Date of experience: February 8, 2023
Dawn was absolutely terrific helpful with securing me a room and fantastic rate. It is absolutely a pleasure to hear a kind voice on the other end of the phone and answering all my questions with patience. Thank you Dawn!
Date of experience: August 22, 2023
Tell me about the menu at the casino which helped knowing where and what to eat so thank you very much.
Date of experience: June 12, 2024
Paige was fabulous. Her skills & customer service far exceeded expectations. It was late and raining and a somewhat long & trying day. Paige is a bright spot of sunshine and we are grateful. Thanks so much.
Date of experience: June 17, 2023
I was convinced to make a reservation through this third party and my room had no AC on the first night. The hotel is willing to comp me for the first night but can't because my reservation was done through this third party. I have contacted them 3 times about this with no resolution. All I get is the run around. Very unprofessional will NEVER use them again.
Date of experience: July 21, 2023
My booking arrangements made with the help of Sonjanique were easy and quick. She was helpful, extremely personable, and so efficient. When my first choice didn't work out - she came up with alternates which were perfect. Thank you.
Date of experience: April 1, 2023
Neal was very helpful and friendly. We talked about the weather in Willits ( which is why we're booking a room….don't want to get stuck home because of snow as we start our vacation tomorrow!) also talked about weather in Boston! A very personable guy!
Date of experience: February 26, 2023
Caesar was friendly and helpful. Nice to hear a friendly voice on the other end. He was careful to make sure I understood the price of both rooms and said he would make a note about our early arrival. He didn't over-promise, " We'll do our best to accomodate to your situation."
Date of experience: November 2, 2023
Neal, was very professional, he spoke clearly and provided the details needed. He was so clear about what type of room I had reserved, price, dates and cancellation policy. I wish all representatives were as clear and helpful as he was.
Date of experience: February 13, 2024
Rude. I was transferred and not told I was going to be transferred. I have been trying for 30 minutes to get a copy of my folio with no success.
I am a diamond member and stay at Hilton properties several times a year. Our company employees stay at Hilton's over a 1,000 times annually - maybe we should switch to Marriott.
Date of experience: January 26, 2024
I thought I was too late to get in on a block of rooms reserved for an event, so I was provided with many cost effective alternatives that would still be well suited for what I needed. In the end there was still availability in the block and Edgar was able to provide a great room at a great rate.
Date of experience: March 15, 2023
Ms. Alicia did a fantastic job while assisting my wife and I in arranging our hotel stay on a last minute vacation getaway. Took the time to hear our request and locate the best priced hotel accommodations to meet our needs. One of the best experiences I have had in a very long time.
Date of experience: April 7, 2023
Barbara did an amazing job trying to find arrangements for the dates we were seeking to check-in. She was enthusiastic and did all she could to try and meet our needs. The days we selected for the Ritz were booked solid. Thank you for searching other nearby hotels. We appreciate your attention to detail.
Date of experience: May 30, 2023
Lauren was so polite and pleasant to work with on my reservation. She was so helpful to make sure I could get what I wanted and at a reasonable price. It was very important that I be close to a particular location and she gave me many options to choose from. Thank you Lauren.
Date of experience: May 3, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
