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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
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Very easy to work with and incredibly helpful. I had to have her wait on the phone for me to track down my wallet and she was very patient and after all that I still had to ask her to change the reservation to a different room and though I felt bad she did not make me feel like that in anyway
Date of experience: September 6, 2023
The employee was very polite and informative.
All the rooms were book, but he asked me to call back in a few weeks to see if there were any rooms. He also asked if there was any other types of rooms or dates that I would be interested in, an told me a little about the area of the hotel and amenities available.
Date of experience: July 31, 2023
Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
You pushed me into something I didn't want. I got off the phone and realized that that same sale was better on bookings.com. The same website that wasn't updated. I Called 3 different times and got 3 different people and then transferred to A robot who I cannot connect to a person to get my answers. I have never been so humiliated and frustrated at the same time. You guys could have saved me three hundred dollars that would have Helped my family take their memorable vacation that we cant afford to go to another state. If i'm wrong then call me back at *******209. Thankfully I was able to contact the real front desk and was directed appropriately. Again, you should be ashamed
Three hundred dollars goes a long way for my family.
Do not charge me.
Date of experience: March 23, 2023
Room not available, she indicated that they would be ready with a late check in but the reservation was for the next day. The hotel clerk indicated they had not received a call from Paola as she told she had. Very disappointed and I want a refund.
Date of experience: July 28, 2023
I booked a room and the particulars of the rules would have prevented my 18 year old daughter from checking in before I arrived in country. In addition, my daughter was required to present the credit card used for the booking, which was not in her possession. The hotel had a no refund policy but through steadfast efforts, the hotels.com agent was able to cancel the booking for me and get me a refund. I am a happy camper and I applaud the agents work who helped me.
Date of experience: August 5, 2023
Called for a group rate and was transferred to an automated reply for someone already with a reservation.Then it hung up on me. I called back and did get to group sales but have been on hold for 27 minutes so far
Date of experience: August 10, 2023
I wanted to speak to someone higher than him because he gave me a price astronomically high than what was given on the website. I feel insulted and lied to and he refused to help me!
(Play the Recording!)
Date of experience: February 16, 2024
My phone was not responding to some of the prompts and he was very patient with me. Did a super job!
Date of experience: June 10, 2024
I asked for a room large enough for 5 people or adjoining rooms at the grand Hyatt DFW and I got 2 separate rooms at the 2 star clarion. I was told there was a shuttle acceptable seats for a 1 and 4 year old and we got a shuttles with no car seats and barely seat belts. All this aroma were non refundable
Date of experience: June 26, 2023
It is false information that you gave them that resort you say that is a beech front property that is on the golf side when it is actually a bay that they make their own beach by the "resort" people were nice at the place and they had good service with the workers. I won't go again not through y'all especially thank you God bless.
Date of experience: August 31, 2023
Carlos made booking our rooms for ourselves, my mom, and granddaughter effortlessly. Made us feel at peace.
Date of experience: June 16, 2024
She was extremely polite regarding my situation and how she could hmelcme rather than just saying 'there's nothing that we do' something like that She was clear about her and was ready to go through a range of options with me
Date of experience: August 2, 2023
Satisfied with reservation and room. Was supposed to receive two complimentary bottles of wine with this reservation. Have seen nothing. The hotel did not know anything about the offer. Not happy about that.
Date of experience: October 20, 2023
My son was stranded 6 hours from home without transportation and then lost his bank card and was without money. After the motel folks said I couldn't pay over the phone, Nelli stepped in and arranged everything for us. She stayed on the phone while he got checked in to make sure there were no more problems.
Thanks again Nelli and God bless you!
Date of experience: March 17, 2023
I asked specifically if this service was Embassy Suites in Winston Salem and she confirmed that she was. When I noted there are cheaper rates on line I was informed I would find out that those room are no longer available. In short the cheaper rate rooms were available. I was clearly mislead.
Date of experience: November 9, 2023
My experience with Juan was exceptional. He was very helpful, pleasant and patient! (I had misplaced my credit card.) I was booking only 10 days out and needed 3 rooms for 3 nights, which appeared not available on your website. Per website suggestion, I called the reservation number listed and Juan answered. My lucky day! He was able to book the rooms for the days I needed. And did so with a very pleasant disposition despite my temporarily misplacing the credit card I wished to use.
Date of experience: July 11, 2023
I called to verify that what I was about to book online would actually accommodate my family of five.( I put online there was five in my family)The guy I spoke with said no and said he could book me for $120 more than what I could do online. When I asked why he was not interested in explaining it to me or helping me to book to make sure my family would fit. He basically hung up in me as he just said "thanks for calling"After traveling with my family all day, this is definitely not the type of customer service you would want to start your stay with!
Date of experience: March 26, 2023
I wanted to make a new reservation and you just turned me over to some else actually an automated system when I wanted to talk to a person about my situation. Didn't truly listen to me. But I need a room for tomorrow night so I will try and call again..
Date of experience: July 27, 2023
We needed a hotel for our daughter who was flying in during a possible snow storm. Amber was completely understanding of our issues and was wonderful to work with. She secured the perfect room in the perfect location and even got us free cancellation just in case the flight was cancelled due to the storm.
Thanks Amber
Date of experience: March 10, 2023
Michael was very professional and Courteous on the phone. He was also very knowledgeable about the Hotel reservation process and assisted me greatly with getting the best accommodation's possible.
Thanks to Michael I know my stay will be great, and we will have a great time at the Hilton Hawaiian Village. Many Thanks Michael!
Date of experience: April 17, 2023
The representative Deaudra eased a lot of my concerns. I let her know about the bad booking experiences I've had. She reassured me that she would get everything taken care of. I appreciate her for that
Date of experience: March 9, 2023
Cory was both professional and accommodating. Making this reservation was so easy and I love the up-to-date technology. Too often, I get a computer voice when I make reservations. It was so wonderful to talk to a real person, especially Cory. I will definitely keep coming to this hotel! Cory did a great job! KUDOS!
Date of experience: August 23, 2023
Our team contacted booking number to check for rooms and Ms Paige was quite courteous, pleasant and also helpful.
Even with the accent ( Jamaican) she was easy and patient!
Needless to say, she found us rooms at the pricepoint we set and followed up to complete the booking.
She is an asset to your team!
Date of experience: August 26, 2023
We were on the road for a funeral after 30 minutes on the phone with the booking agent she tried 3 times for hotels in the area we were stopping at booked us a room at days in by wind am at Ormond Beach got my credit card info reservation completed when we got to the hotel there wasn't any room available! We had to drive another hour to get another room which we did on our own..
Date of experience: April 10, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Amy, we’re sorry you had that experience. Customer satisfaction is our priority and we will review your interactions with our support team internally and take the necessary next steps. Please message us privately and we can document any additional details you'd want us to note for our investigation.