BookOnline

I called he reservations number and Francis answered very politely. I had just decided to stay the night & needed a room. He was very understanding and helpful. He was able to get me a room and it all too less than 10 minutes! Thank you Francis! :)

Brandon was so friendly and helpful, while still being a professional. A rare commodity these days.
I am a very young 72. He did not call me "Dear". He did not speak to me as though I only had 1/2 a brain, or as if I was invisible.
Bravo, Brandon! And I thank you.

My wife and I are attending a wedding in Tomball. I called several hotels for a one night stay. When I reached Neal, I got great customer service. He helped us check for early arrival and I booked the room from him. I appreciate all of the information Neal gave me. He is very knowledgeable and professional.

I told him I wanted one room king bed and one room two queen, he confirmed verbally and when I got the confirmation email it is for two king beds. I called back and that person could fix it and was making it way more complicated. This is not a good service.

I am a visually impaired woman who was having problems, maneuvering through the website, and Emilio assisted me and getting the best value for a room. Throughout the transaction, he was very personable and friendly and wanting to help. I would recommend him to any of my peers, friends, and family. Thank you Emilio for your kindness.

The person who made my reservation told me I could cancel by tonight at 6 pm without any penalty. I called back in about 1 hour which was 11 am to cancel and she said I would get a refund of 1,666,68 in 3-7 days! If she had told me initially I would be charged before our arrival I would not have made the reservation! I asked to speak to her supervisor when she got rude with me and she said she is the supervisor. I said I want to speak to your boss. Everybody has one. She assured me she does not because she is the top supervisor. I was speaking and she kept interrupting me saying ma'm three times. I said you're interrupting. Me and being rude. She said she told me the money came out when reservation was made. I asked if conversation was recorded because she absolutely did not tell me that. She continued being rude until I gave up and hung ip. She needs to find another job because she clearly is not suited to this one!

This is the most horrible ghetto looking rooms I have never seen for $254.74. The curtains are half way off of the rod. If there are bedbugs in this room, I will make sure this place is closed down. The desk person allowed us to see the room then tell us we can't check in until 3:30pm.

I called to make a reservation, and Edgar was the single kindest, most pleasant, cheerful, yet most professional and efficient person I have ever had the pleasure from whom to book a hotel room. He deserves a bonus/raise!

I called three times for information before booking my reservation. All three of the gentlemen I spoke with were knowledgeable, friendly, and very helpful. Rommel was the person who actually booked my room and he was very patient and great to work with.

I am super happy with the service that I received from Jeannie. She had a very professional tone she was patient with me while I've inserted my credit card info. She found me a great rate. Jeanie was a pleasure to work with.

*update: I have received a full refund*

I made my reservation for one night on 6/17/23. I arrived at the destination and they could not locate my name or reservation number. I have messaged, emailed, and called bookonline's customer service and have not received a response. I have been on hold for 30 minutes and may not have a place to stay for the night as they will not answer any form of communication for support.

I couldn't understand the rep I spoke with. He spoke too fast. I also do not like that my card would be charged before I even stay so I did not book. I won't use Marriott in the future if this is there booking.

She is a very joyful and nice person. I found out a very pleasant experience talking with her. I am a senior and do not travel very much and she made this a very pleasant experience to book a reservation which I do not do frequently!

Great personality,patient with the clients, looks very hard to find you exactly what you looking for it was a great pleasure speaking with her today and it's my pleasure to say a very well done job thank you so much for your time and patience

I was in a bit of a panic as we hadn't booked a room for the same day. Robert was patient and helpful and searched until we found one that met all my panicked needs. Thank you for your professionalism!

I tried to find out about group rates for a reception in the area and didn't get anything useful. Still inquiring. I am currently deployed so I can't call 800 numbers

Booked a room for $253.30 a night and when I got my confirmation there was a 137.70 tax and recovery fee. I instantly requested a cancelation and refund because this amount was not disclosed, and they refused the refund but canceled the reservation saying they would send me a voucher instead. No customer service and hidden charges. Stay far far away

We tried to book online with no joy. Decided to call for a reservation with great joy. Neal responded to our request of having a room with a view. He gave us several options with amenities and a total cost. He showed professionalism with a sense of humor. We feel excited to be able to celebrate my birthday in a beautiful room on a beautiful property. Thank you.

I hate doing a lot of things online. I had a very bad experience in the past that has mad me extremely cautious! Carlos was very patient & did a great job of getting me a room! The high cost surprised me because online it was $210 & that included taxes!

I called the number associated with the hotel and did not understand that it transferred to a site that charges a $20 service fee.
The person was friendly and helpful but didn't disclose the fee. It only appeared in the email confirmation. Probably will cancel and save the $20.

I made reservations for tonight and she made them for tomorrow. After I asked for a refund she said she made a new reservation without telling me the amount made another reservation but I never received any information besides a refund request so now I'm not sure if I have a room reservation for tonight.

I have been a long time member of Marriott n this was the hardest reservation I have. I could. Not understand the accents of both first person n supervisor n then they wanted me to text in my credit card which I am not willing to do n one of the reasons I talk to people. He seemed unable to understand so I just hung up.

I have also found none of my direct booking on Marriott Bonvoy n trying to get a call. I have several reservations to make.

Scott did everything perfectly. He provided options. He had an easy demeanor. The whole experience was good. He is an excellent representative of your company. He should be looked at for promotion. Good employees are hard to find. Exceptional ones should be acknowledged.