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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Excellent service from your representative. 5 stars.
Date of experience: April 23, 2024
I just spoke to Caroline and had some questions about what I'm reading online at Expedia for rates & cancellation rules and how that actually works. I got good information, and she was kind and courteous.
Date of experience: December 24, 2023
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
Date of experience: March 4, 2024
She was very polite and helpful. She answered all my questions.
Date of experience: April 22, 2024
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
Date of experience: March 30, 2024
Alex was from start to finish really informative and a pleasure to deal with.
Date of experience: April 20, 2024
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Date of experience: January 30, 2024
She was very nice and helpful. Tried to get us the most affordable room which I very much appreciated!
Date of experience: March 18, 2024
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Date of experience: March 3, 2024
Looking forward to staying there. Friendly service
Date of experience: April 22, 2024
Neal assisted me with my booking in a professional manner although I didn't like that I did not get my IHG discounted rate which is why I booked at this facility. When I reviewed the bill I saw that a $50 fee was added to the special rate.
Date of experience: February 11, 2024
Our vacation ended very messy. Traveling with three adults and 3 kiddos 5 and under. Our flight was canceled and rebooked. Then canceled again. Alejandro helped up secure a hotel room just in tim.
Date of experience: March 9, 2024
Very polite, laughed a little too much, but we got what we needed.
Date of experience: April 19, 2024
Quick and helpful I appreciate the timely communication and help with my state/ government reservation.
Date of experience: March 26, 2024
I thought I was calling Drury Inn. It was the number listed by the hotel when I googled the specific hotel and location. I did not learn that I had booked through Priceline until we arrived at the hotel. I feel scammed. I was unable to receive my hotel membership points and the charge was more than the actual hotel would charge.
Date of experience: February 1, 2024
She had the best attitude and was able to answer all questions that I asked wonderful job ray
Date of experience: April 21, 2024
He was great! Very helpful! Helped me to find an available and affordable room during a busy period.
Date of experience: March 29, 2024
Very friendly and very helpful. Makes me want to choose comfort Inn first when booking rooms in the future.
Date of experience: March 15, 2024
Kellee was friendlyC knowledgeable and made the booking experience a quick and easy one. Well done Kellee
Date of experience: April 7, 2024
I asked for reservation details. He stated nothing available today. I asked when is there availability he stated he doesn't know and to call back tomorrow to see if there is availability tomorrow 🤔. I was dumbfounded by his response. His non caring attitude did not help. I literally told him, worse reservation experience ever.looks like an amazing hotel, but if reservations is tgat bad, how is the hotel customer service. Ill never know!
Date of experience: January 5, 2024
The agent was polite with pleasant voice. She explained rate, pricing confirming all information. She made sure that we received confirmation both by text and email before the call ended. Exceptional customer service! Thanks!
Date of experience: November 25, 2023
I was deceived into thinking I was booking directly with the hotel which is what I wanted. I did not want to book through a 3rd party. I was also not told of an additional charge of $50 per night at the hotel, I found out when I got there. Then when I tried to get a refund, I was told on the phone it was approved and then they never credited my card.
Date of experience: January 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
